Operations Specialist
Asset LivingSalary not specified
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
NoVisa
Student Housing, Property Management, Real EstateIndustries
Requirements
- Eligible to work in the United States (no visa sponsorship)
- Customer-centric mindset
- Adaptability
- Strong attention to detail
- Excellent prioritization skills
- Willingness to step in as General Manager in their absence
- Thrives in a fast-paced, agile, collegiate environment
Responsibilities
- Assist with attracting candidates both on and off campus, hiring new team members, and improving employee retention
- Assist the General Manager with the training, coaching, development, and leadership of exceptional team members
- Coordinate with the Customer & Sales Experience Manager to manage the development of and adherence to the property onsite schedule, including after-hour on-call shifts
- Partner with GM to elevate employee experience through data, conversations, and team building to ensure high morale
- Assist GM to prepare, respond, and advise on all community aspects including market, physical condition, policies, procedures, and onsite emergencies with partner departments
- Deliver legal and resident notices and files evictions in compliance with current policy and local ordinances
- Manage all resident accounts and utility billing, coordinate accounts receivables, and maintain regular auditing and documenting
- Responsible for a safe and sanitary community experience for employees, residents, and guests, including curb appeal, common areas, and preventative maintenance
- Assist with upholding the Scion Standard by conducting monthly property walks and conducting inspections
- Regularly inspect grounds, interior, and resident amenities/general common areas to ensure that the facilities comply with all codes and company standards
- Coordinate work orders with appropriate staff or vendors to ensure requests are being met on time, necessary communication is sent to residents, and customer satisfaction remains high
- Assist the General Manager, Customer & Sales Experience Manager, and Facilities Supervisor with the planning and execution of the annual turnover process to ensure a smooth transition
Skills
Leadership
Staff Development
Hiring
Employee Training
Team Building
Employee Retention
Property Management
Customer Service
Sales Experience
On-call Management
Scheduling
The Scion Group
Owns, operates, and advises student housing
About The Scion Group
The Scion Group focuses on improving the residential experience for students in both on-campus and off-campus housing. They own, operate, and advise on student housing properties, catering to a wide range of student needs through four distinct brands. This approach allows them to provide living solutions that vary from budget-friendly to luxurious options. Their revenue primarily comes from rental payments from students living in their properties, as well as advisory services offered to universities and property owners looking to enhance their student housing offerings. What sets Scion apart from competitors is their commitment to tailoring solutions to the specific needs of each community, ensuring a local impact while maintaining a national presence. The goal of The Scion Group is to redefine student living by raising the standard of accommodations and services available to students.
Chicago, IllinoisHeadquarters
1999Year Founded
VENTURE_UNKNOWNCompany Stage
Consulting, Real EstateIndustries
501-1,000Employees
Risks
Rising interest rates could impact Scion's growth strategy.
Increased competition may pressure Scion to lower rental prices.
Remote learning trends could reduce demand for student housing.
Differentiation
Scion operates four unique brands catering to diverse student housing needs.
They offer tailored living solutions from budget-friendly to luxurious accommodations.
Scion provides advisory services to improve student housing standards across campuses.
Upsides
Growing demand for sustainable housing enhances Scion's market appeal.
Hybrid learning models increase demand for flexible living arrangements.
Smart home technologies offer opportunities to enhance Scion's properties.
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