Job Description: Technical Support Specialist

Employment Type: Full-time Location Type: Remote Salary: Not Specified

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

As a Technical Support Specialist, you will:

• Provide remote, technical support for Experian clients through Salesforce, email, chat, and phone.
• Achieve first-time resolution for client-opened cases through analysis, investigation, documentation checks, and troubleshooting.
• Collaborate with internal teams, including product development, to resolve complex technical issues and escalate when necessary.
• Participate in and provide input to the design and testing phases of new projects.
• Document interactions with customers, including troubleshooting steps, solutions provided, current action owner, and follow-up plans.
• Help create and maintain knowledge base articles through the Knowledge Centered Service methodology.
• Stay informed about product updates, new features, and industry trends related to the supported products.
• Undertake other assigned tasks by management.

Requirements

• Experience:
  • 1-3 Years of Desktop Support, Help-Desk, or IT-related support.
  • 1 year of experience in a contact center environment.
• Technical Skills:
  • Windows Server/Linux environment.
  • Command Line Interface (CLI).
  • FTP.
  • XML.
  • JSON.
• Education:
  • BA degree or equivalent experience.
• Language:
  • English Level B2.

Additional Information

Benefits: Our benefits include Medical, life and dental insurance, Asociacion Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.

Culture: Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering. Experian's people-first approach is award-winning, including World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024.

Equal Opportunity Employer: Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Additional Details

• Department: Customer Service
• Industry: Financial Services
• Function: Information Technology
• Experience Level: Not Applicable
• Type of Employment: Full-time
• Language: English
• Remote: Yes