[Remote] Area Service Leader - Imaging, Tampa FL at GE Healthcare

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical TechnologyIndustries

Requirements

Bachelor's degree and a minimum 4 years of experience in the medical services industry; OR military education program (equivalent) and a minimum 4 years of experience in the medical services industry; OR an Associate’s degree and a minimum 6 years of experience in the medical services industry; OR a High School Diploma
Reside in the service area (Tampa Metro and surrounding area)
Ability to travel locally to customer sites 2-3 days a week or as business dictates

Responsibilities

Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area
Responsible for knowledge of assigned region, coverage area, or product lines, their associated configuration installations, and represents the most direct access to all appropriate internal functions to support the customer
Establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area
Responsible for departmental operations planning/execution or focused on execution of professional activities within a technical discipline
Manage all resources, and logistics required to perform services and maintenance activities on customers' site/property, including all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering
Lead a team of Field Service Engineers, including direct people management responsibility such as hiring, staffing, and performance development
Utilize in-depth knowledge of a technical discipline and analytical thinking and technical experience to execute policy/strategy
Use knowledge of best practices and how own area integrates with others; be aware of the competition and differentiating factors
Use judgment and propose different solutions outside of set parameters to address complicated manufacturing processes with technical variety and/or interdependent production cycles
Use technical experience and analytical thinking, and multiple internal and limited external sources to arrive at decisions
Act as a resource for colleagues with less experience; may lead small projects with low risks and resource requirements
Explain information; develop skills to bring team members to consensus around topics within field; convey performance expectations and handle sensitive issues
Function with some autonomy but guided by established policies or review of end results; modify procedures and practices as long as end results meet standards of acceptability (quality, volume, timeliness etc.)

Skills

Key technologies and capabilities for this role

Field Service EngineeringDiagnostic Imaging EquipmentTeam ManagementCustomer Relationship ManagementService OperationsTechnical SupportLogistics Planning

Questions & Answers

Common questions about this position

Is this a remote position, and what's the travel requirement?

This is a remote role that requires the successful candidate to travel locally to customer sites 2-3 days a week or as business dictates.

Where is this role located, and do I need to live in a specific area?

The role covers parts of the Tampa Metro and surrounding area, and the preferred candidate will be required to reside in the service area.

What leadership skills are required for this role?

The role requires a people leader with the ability to hire and develop talent, including direct people management responsibility such as staffing and performance development.

What experience is needed for the Area Service Leader position?

Candidates need in-depth knowledge of a technical discipline, analytical thinking, technical experience, knowledge of best practices, and the ability to manage departmental operations, service activities, and customer relationships.

What does GE HealthCare's company culture emphasize?

GE HealthCare emphasizes creating a world where healthcare has no limits, unlocking ambition, turning ideas into world-changing realities, and an organization where every voice makes a difference to build a healthier world.

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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