Area Manager - HOA Community Management at SpectrumAi

San Antonio, Texas, United States

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$65,000 – $70,000Compensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

HOA Community Management, Property ManagementIndustries

Requirements

Proven record of accomplishment as an experienced team leader in a customer service environment
Led a team with ten employees or more for at least 6 years
Managed a demanding service product with deadlines and legal requirements
Willing to attend some evening meetings once or twice per week, typically from 6 p.m. to 8 p.m
Talent for team development and motivation
Competitive and quality oriented, with emphasis on deadlines and accuracy
Commitment to providing great customer service, proactive communication, and technical accuracy
Positive attitude
At least 6 years of solid leadership and management experience
Bachelor's degree
Servant attitude and enjoyment in developing and supporting others (experience in hospitality, retail, or restaurant is transferable; industry experience not required)

Responsibilities

Become the technical expert and specialist on Texas Property Code
Manage, lead, and develop a team of Community Managers and other staff to ensure consistent service product delivery
Provide staff with ongoing development, training, and coaching
Develop relationships with the Board of Directors and solve escalated challenges from homeowners
Work closely with the Division Director on staff development, customer portfolio, and division direction
Manage daily activities, including determining specific Community Manager work assignments
Review employee activities for completeness, accuracy, and effectiveness
Attend frequent customer evening board meetings and conduct site drives to learn the properties served
Be an always-positive opinion-maker in the leadership team and believe in the good in people
Provide direction to Community Managers to deliver service that meets or exceeds client expectations
Foster a supportive department culture focused on expertise, diligent problem-solving, and same-day response to customer calls and correspondence
Deliver superior front-line customer service relentlessly

Skills

Key technologies and capabilities for this role

Team LeadershipCustomer ServiceTeam ManagementClient RelationsCommunity ManagementFinancial ManagementVendor ManagementProject Management

Questions & Answers

Common questions about this position

What is the salary for the Area Manager position?

The salary is USD 65,000 - 70,000 per year.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What experience and skills are required for this role?

Candidates need at least 6 years of solid leadership and management experience leading teams of ten or more in customer service, a bachelor's degree, talent for team development and motivation, and a competitive, quality-oriented mindset with attention to deadlines and accuracy.

What is the company culture like for this team?

The culture emphasizes superior customer service, team development with a servant attitude, proactive communication, technical accuracy, same-day response to customer inquiries, diligence in problem-solving, and fostering experts within a supportive department.

What makes a strong candidate for the Client Relations Manager role?

Strong candidates have 6+ years leading teams of 10+ in customer service, a bachelor's degree, a positive attitude, servant leadership focused on developing others, and traits like competitiveness, quality orientation, deadline focus, and passion for great service; industry experience is not required due to training.

SpectrumAi

Develops electronic health records for ABA therapy

About SpectrumAi

SpectrumAi develops innovative solutions for life-changing therapies, including Twyll, a next-generation electronic health record (EHR) modernizing Applied Behavior Analysis (ABA) therapy through transformative, data-driven tools. Twyll simplifies documentation and improves supervisor oversight with a modern interface, while Patterns ABA network analytics enables the transition to value-based contracting through objective data and analytics.

Los Angeles, CaliforniaHeadquarters

2021Year Founded

$28.2MTotal Funding

SERIES_ACompany Stage

AI & Machine Learning, HealthcareIndustries

11-50Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Long-term Disability

Mental Health Support

Remote Work Options

Flexible Work Hours

Unlimited Paid Time Off

401(k) Retirement Plan

Company Equity

Professional Development Budget

Risks

Competition from startups like Elemy, which raised $219M, poses a threat.

Scaling globally is challenging due to varying ABA therapy regulations.

Dependence on continuous funding may be unsustainable if market conditions change.

Differentiation

SpectrumAi focuses on modernizing ABA therapy with data-driven solutions.

The company collaborates with global clinical leaders in autism care.

SpectrumAi's Twyll and Patterns platforms enhance data capture and measurement in ABA therapy.

Upsides

Increased telehealth adoption enhances SpectrumAi's reach in delivering ABA therapy.

Growing interest in personalized medicine aligns with SpectrumAi's data-driven approach.

Rising demand for digital health in pediatric care expands SpectrumAi's market presence.

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