Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Minimum 2 years of experience in Service Desk Management
Proficiency in Service Desk Management and Service Desk Voice Support
Strong understanding of incident management and ticketing systems
Experience in troubleshooting and resolving technical issues effectively
Ability to communicate technical information clearly to non-technical users
Familiarity with service level agreements and performance metrics
15 years full time education

Responsibilities

Act as the ongoing interface between the client and the system or application
Accurately define client issues and design resolutions based on deep product knowledge
Perform independently and become a subject matter expert (SME)
Actively participate and contribute in team discussions
Contribute to providing solutions to work-related problems
Assist in the development and implementation of support processes to enhance service delivery
Provide training and guidance to junior team members to foster a collaborative environment

Skills

Key technologies and capabilities for this role

Service Desk ManagementService Desk Voice SupportCommunication SkillsProduct KnowledgeSupport ProcessesTeam Training

Questions & Answers

Common questions about this position

What is the location for this position?

This position is based at the Bengaluru office.

What are the must-have skills for this role?

Must-have skills include Service Desk Management and Service Desk Voice Support, along with proficiency in incident management, ticketing systems, troubleshooting technical issues, communicating technical information to non-technical users, and familiarity with service level agreements and performance metrics.

What is the minimum experience required?

Minimum 2 years of experience in Service Desk Management is required.

What does the role involve in terms of team collaboration?

The role requires active participation in team discussions, contributing to solutions for work-related problems, assisting in support processes, and providing training and guidance to junior team members to foster a collaborative environment.

What education is required for this position?

A 15 years full time education is required.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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