Application Tech Support Practitioner at Accenture

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

IT ServicesIndustries

Requirements

Minimum 0-2 years of experience in Service Desk Management
Proficiency in Service Desk Management
Experience with Service Desk Voice Support (good to have)
Strong understanding of client relationship management
Familiarity with ticketing systems and incident management processes
Ability to communicate technical information clearly to non-technical users
15 years full time education

Responsibilities

Act as the ongoing interface between clients and systems/applications
Build knowledge and support the team
Participate in problem-solving discussions
Assist in troubleshooting and resolving client issues effectively
Document client interactions and resolutions to enhance team knowledge
Collaborate with cross-functional teams to improve service delivery
Accurately define client issues and design resolutions based on deep product knowledge
Use exceptional communication skills to maintain world-class systems

Skills

Service Desk Management

Service Desk Voice Support

Ticketing Systems

Incident Management

Client Relationship Management

Troubleshooting

Problem Solving

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

Land your dream remote job 3x faster with AI

Try Jobo Free