Application Support Technician at DXC Technology

Australian Capital Territory, Australia

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

IT Services, TechnologyIndustries

Requirements

Ideally 3+ years experience in a similar role
Prior experience in System administration, Windows on-premises, cloud environments and Active Directory highly regarded
Minimum NV1 Clearance required
Strong analytical and problem-solving skills with the ability to resolve complex technical issues
Knowledge of enterprise content management principles, records management, and compliance standards
Excellent communication skills to effectively convey technical information to non-technical stakeholders
Proven ability to manage multiple tasks, prioritize workloads, and meet project deadlines
Ability to provide periodic weekend and A/H on call support on a roster system (once suitably experienced)

Responsibilities

Providing incident/service request investigation, diagnosis and resolution
Working with third party stakeholders and partners to resolve incidents/service requests
Keeping users updated and informed with ticket progress and resolutions in a timely manner
Ensure all incidents, requests and all other tickets are resolved with agreed SLA timeframes
Ensuring that all system and operating documentation and knowledge is up to date and properly utilized
Application patching and upgrades

Skills

Key technologies and capabilities for this role

Incident ManagementService Request ResolutionCOTS ApplicationsMicrosoft PlatformsSLA ManagementStakeholder EngagementClient CommunicationTicket TrackingIT SupportContent Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

This role requires working on site to provide technical guidance to an important client.

What experience is required for this Application Support Technician role?

Ideally 3+ years experience in a similar role, with prior experience in System administration, Windows on-premises, cloud environments, and Active Directory highly regarded.

What are the key skills needed for this position?

Strong analytical and problem-solving skills, knowledge of enterprise content management principles, records management, and compliance standards, and excellent communication skills to convey technical information to non-technical stakeholders are required.

What is the company culture like at DXC Technology?

DXC is committed to building better futures for customers, colleagues, environment, and communities, positioning itself as an employer of choice with a 'people first' approach.

What security clearance is required for this role?

Minimum NV1 Clearance is required.

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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