Application Support Engineer I at Tekion

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Technology, SaaSIndustries

Requirements

8+ years of experience as an Application Support Engineer
2+ years experience in application, production or product support
Advanced knowledge of SQL, Mongo Databases & basic network configuration
Advanced knowledge in DB and APIs
Coding skills
Ability to learn and master employer-specific software
Complex problem solving skills
Excellent written and verbal communication skills
Ability to diagnose & address application issues
Ability to work a rotational shift
Understanding of IoT and software - preferred

Responsibilities

Take ownership of customer issues reported and seeing problems through to resolution
Research, diagnose, troubleshooting, and identifying solutions to resolve system issues
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
Ability to understand the application both functionally and technically
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals

Skills

Troubleshooting

Application Support

Issue Resolution

Escalation Procedures

Customer Support

Agile

Technical Diagnosis

Logging Systems

Prioritization

Tekion

Cloud-native platform for automotive retail management

About Tekion

Tekion has developed a cloud-native platform designed for the automotive retail industry. Its main product is a Dealer Management System (DMS) that utilizes technologies like Big Data, the Internet of Things (IoT), and Machine Learning (ML) to improve the operations of car dealerships. The DMS provides a centralized view and performance metrics for dealership groups, allowing for better management and increased operational efficiency. Tekion differentiates itself from competitors by being the first and fastest cloud-native DMS available, and it integrates seamlessly with major Original Equipment Manufacturers (OEMs) at no extra cost. The company's goal is to enhance dealership efficiency, profitability, and customer experience through its subscription-based software-as-a-service (SaaS) model, which also includes additional services to help dealerships identify upsell and cross-sell opportunities.

Pleasanton, CaliforniaHeadquarters

2016Year Founded

$617.8MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Automotive & Transportation, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Competitive compensation and generous stock options

100% employer-paid top-of-the-line medical, dental and vision coverage

Great benefits including unlimited PTO, parental leave and free snacks and beverages

The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies

Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper

Work on the latest and coolest technologies – everything is home-grown and built ground-up

A dynamic work environment with a strong sense of community and collaboration

The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy

Exciting opportunities for career growth and development

Risks

Competition from established players like CDK Global may impact Tekion's market share.

Data privacy concerns could arise from integrating generative AI into Tekion's platform.

Reliance on partnerships may pose risks if expected synergies are not achieved.

Differentiation

Tekion offers the first cloud-native platform for the automotive retail industry.

The platform integrates AI and machine learning for predictive analytics and personalization.

Tekion's Automotive Partner Cloud enables seamless data sharing across the automotive ecosystem.

Upsides

Increased adoption of cloud-native solutions boosts demand for Tekion's platform.

AI integration in dealership systems enhances customer experience and operational efficiency.

Subscription-based SaaS model aligns with industry trends, supporting Tekion's growth.

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