Application Support Engineer - Bangalore (Hybrid) at Syndigo

India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Master Data Management, ERPIndustries

Requirements

Bachelor’s degree or equivalent in Computer Science or Engineering (or an equivalent major)
4+ years of relevant experience with progressively responsible experience in Application Software Support
Must have supported global customers over Email, Remote troubleshooting & Phone
Willing to work on 24x7 environment with shift roster
Excellent written and oral communication skills
Worked on software system environment hosted on public cloud like Azure, AWS
Worked with Software and Application systems that involves troubleshooting by analyzing API calls using tools like Postman, etc
Experience in multi-tenant environment with high focus on customer information security and compliance
Worked on environment with large amount of data imports/exports, data relationship, validations, workflow configurations, Business rules configurations, Reporting tools etc
Knowledge on various data configuration structures like JSON, XML, YAML along with syntax and validations
Access and Analyze events from log management systems and monitoring tools like Sensu, Kibana, Grafana etc
Worked on ticketing tool to log, manage and track customer tickets like Jira Service Desk, ServiceNow, Team Foundation Server etc
Familiar with software system on Linux OS and applications running on micro-services architecture with big-data analytics
Ability to do scripting when required using shell scripting & Python

Responsibilities

Provide Technical Support on Application and Configuration for Riversand SaaS product with global customer footprint on 24x7 operational environment
Provide timely response and resolution for customers with SLA management & tracking
Own, resolve and restore technical and operational issues with Root Cause Analysis (RCA) of incidents
Debugging, troubleshooting and testing the software and Application issues; reproduce and resolve in lower environments before applying changes in production environments
Own and drive end-to-end technical resolution of critical incidents which might need involvement from multiple parties and ensure the right collaboration and communication
Conduct periodic customer cadence calls to review the tickets history and improvement process for customer environment
Contribute to the knowledge base and documentation for Application Support improvements

Skills

Key technologies and capabilities for this role

Application SupportTroubleshootingDebuggingRoot Cause AnalysisSLA ManagementSaaS ConfigurationTestingIncident Management

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The position is based in Bangalore and operates in a hybrid model.

What are the mandatory requirements for this position?

Candidates need a Bachelor’s degree in Computer Science or Engineering, 4+ years of relevant experience in Application Software Support, experience supporting global customers via email, remote troubleshooting, and phone, willingness to work in a 24x7 environment with shift rosters, and excellent communication skills.

What technical skills are required for this Application Support Engineer role?

Required skills include experience with software systems on public clouds like Azure or AWS, troubleshooting API calls using tools like Postman, working in multi-tenant environments with a focus on customer data security and compliance, and handling large data imports/exports.

Is there a salary range mentioned for this position?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Engineer role?

A strong candidate will have 4+ years in application software support for global customers, hands-on experience with cloud-hosted SaaS like Azure/AWS, API troubleshooting skills, and the ability to work 24x7 shifts while owning incident resolution with root cause analysis.

Syndigo

Cloud-native platform for digital commerce solutions

About Syndigo

Syndigo provides a cloud-based platform that improves the online shopping experience for various businesses, including retailers, brands, distributors, and manufacturers. Its main offerings include tools for managing product data, enhancing product information, analyzing digital shelf performance, and distributing content effectively. These solutions help clients work more efficiently and scale their operations. Syndigo stands out from competitors by serving a wide range of industries, such as grocery, automotive, and healthcare, with a focus on integrated content distribution and data management. The company's goal is to help businesses succeed in the digital marketplace by providing tailored subscription services and enterprise solutions.

Chicago, IllinoisHeadquarters

1973Year Founded

$3.8MTotal Funding

DEBTCompany Stage

Data & Analytics, Consumer SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Disability Insurance

Parental Leave

Adoption Assistance

401(k) Retirement Plan

Risks

Emerging PIM software providers like Agility PIM challenge Syndigo's market position.

New executive appointments may lead to strategic shifts disrupting operations.

Industry-specific challenges in the foodservice vertical could slow Syndigo's growth.

Differentiation

Syndigo offers a comprehensive suite of solutions including MDM, PIM, and PXM.

The Content Experience Hub allows seamless product content management and syndication.

Syndigo serves over 14,000 enterprises across diverse industries globally.

Upsides

Growing demand for digital shelf analytics boosts Syndigo's market potential.

Cloud-native solutions expansion offers Syndigo increased market share opportunities.

Partnerships with companies like Pivotree enhance Syndigo's product content management capabilities.

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