Application Support Engineer at Accenture

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, NetworkingIndustries

Requirements

Minimum 5 years of experience
15 years full-time education (Bachelor’s degree in Computer Science, Electronics, or equivalent)
Must have skills: SD-WAN Operations, Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, HPE Silverpeak
Mandatory basic networking skills: Routing & Switching (CCNA, JNCIA equivalent)
Proficiency in SD-WAN Operations and implementation
Strong understanding of network protocols and configurations
Experience in designing and deployment of SD-WAN network
Experience in troubleshooting network connectivity issues
Knowledge of ITIL framework for service management
Hands-on experience with network monitoring tools
Good to have skills: BGP, OSPF, HSRP, VRRP, STP, SVI, VTP; Cloud Networking, Automation, Wireless, Firewalls
Good to have skills: Workday Studio
Relevant professional certifications (Cisco, Juniper, Palo Alto, or Aruba) preferred
Excellent communication and documentation skills
Ability to work under pressure and in 24x7 rotational shifts, including weekends
Flexible to work in 24x7 rotational shifts, including weekends

Responsibilities

Provide timely and effective technical support to clients
Troubleshoot and resolve system or application issues
Document client issues and resolutions for future reference
Collaborate with cross-functional teams to enhance system performance
Stay updated on industry trends and best practices
Perform independently and become a subject matter expert (SME)
Actively participate/contribute in team discussions
Contribute to providing solutions to work-related problems
Act as the ongoing interface between the client and the system or application

Skills

Key technologies and capabilities for this role

SD-WAN OperationsCisco ViptelaCisco MerakiJuniper MISTPrisma SDWANFortinet SDWANCATO SDWANVersa SDWANHPE SDWANRoutingSwitchingCCNAJNCIAWorkday Studio

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

Must-have skills include SD-WAN Operations, Cisco Viptela, Cisco Meraki, Juniper MIST, Prisma SDWAN, Fortinet SDWAN, CATO SDWAN, Versa SDWAN, and HPE Silverpeak, along with basic networking skills in routing and switching equivalent to CCNA or JNCIA.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What is the required experience and education for this position?

Minimum 5 years of experience is required along with 15 years of full-time education, preferably a Bachelor’s degree in Computer Science, Electronics, or equivalent field.

What are the work hours or shift expectations for this role?

The role requires flexibility to work in 24x7 rotational shifts, including weekends.

What makes a strong candidate for this Application Support Engineer position?

Strong candidates will have excellent communication skills, ability to work independently as an SME, relevant certifications like Cisco or Juniper, and experience in global operations or managed services.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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