Application Support Engineer at Crypto.com

Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, CryptocurrencyIndustries

Requirements

Very strong sense of self-discipline, responsibility and integrity
A strong interest in working in crypto technology and financial environments
Min 3-5 years of experience in application support with fintech background
Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity
Support experience in applications on Linux environment and cloud computing
Knowledge in basic Linux commands
Experience in any code/scripting languages
Proficient in SQL Database queries and relational database concepts
Familiar with log traversal tools such as Sumologic or Kibana, or via Linux command line
Good knowledge in formal and practical production support model
Experience with ITSM platforms like Jira, ServiceNow, etc
Excellent problem solving skill with a keen eye for detail
Excellent communication and interpersonal skills
Excellent time management ability and self organised and motivated
Good understanding of the ITIL V3/4 framework (highly preferred)
Understanding of AWS / Kubernetes (a plus)
Knowledge of Redis and log queries (a plus)
Experience in automations / AI (an advantage)
Experience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and Elastic Cloud
Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems

Responsibilities

Ensure maximum uptime for multiple production systems
Provide L1/L2 application production support to users for trading, data processing, and IT operations
Provide weekend support on a rotational basis and occasional public holiday support
Manage, own and frequently follow-up incidents and requests raised to the team
Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams
Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders
Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basis
Work closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teams
Work to comply with SLA and OLA
Hands-on for incident management, change management and response management and writing RCA reports
Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge level
Provide support in non-office hours during emergency situations
Coordinate between product and development teams to ensure effective delivery of supporting services to the end-user

Skills

Key technologies and capabilities for this role

LinuxSQLCloud ComputingScriptingIncident ManagementChange Management

Questions & Answers

Common questions about this position

What is the salary for this Application Support Engineer position?

This information is not specified in the job description.

Is this role remote or hybrid, and where is it located?

The role is hybrid, as indicated by the #LI-Hybrid tag.

What are the key required skills for this position?

Key requirements include 3-5 years of application support experience in fintech, support experience in Linux and cloud computing, basic Linux commands, proficiency in SQL and relational databases, and experience with scripting languages.

What is the company culture like at Crypto.com?

Employees are empowered to think big and try new opportunities while working.

What makes a strong candidate for this Application Support Engineer role?

Strong candidates have 3-5 years of fintech application support experience, very strong self-discipline, responsibility, integrity, excellent problem-solving and communication skills, and a proactive team player mindset with little supervision needed.

Crypto.com

Cryptocurrency trading and financial services platform

About Crypto.com

Crypto.com provides a platform for trading and managing cryptocurrencies, catering to over 100 million customers worldwide. Users can buy, sell, and store various cryptocurrencies while benefiting from services like transaction processing and card issuance. The platform generates revenue primarily through transaction fees and premium services, ensuring a secure and user-friendly experience. What sets Crypto.com apart from its competitors is its strong focus on regulatory compliance, security, and privacy certifications, which builds trust among users. The company's goal is to accelerate cryptocurrency adoption, aiming to have 'Cryptocurrency in Every Wallet™' and to support builders and entrepreneurs in creating a more equitable digital ecosystem.

Central and Western District, Hong KongHeadquarters

2016Year Founded

$24.3MTotal Funding

SERIES_ACompany Stage

Fintech, Crypto & Web3Industries

5,001-10,000Employees

Benefits

Competitive compensation package.

Huge responsibilities from Day 1: Be the owner of your own learning curve. The possibilities are limitless and depend on you

International company and team

Risks

Regulatory challenges in South Korea could pose compliance risks.

Integration of traditional financial instruments may expose new regulatory risks.

Expansion into Dubai involves navigating complex regulatory landscapes.

Differentiation

Crypto.com offers the world's largest crypto card program with Visa.

The company integrates traditional finance with crypto through strategic acquisitions.

Crypto.com is a leader in regulatory compliance, security, and privacy certifications.

Upsides

Acquisition of Orion expands product offerings in the UAE's crypto-friendly environment.

Growing interest in crypto-based loyalty programs enhances Visa card offerings.

Eco-friendly blockchain solutions align with Crypto.com's sustainability goals.

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