Application Support Engineer at Accenture

Chennai, Tamil Nadu, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Minimum 3 years of experience
15 years full time education
Healthcare domain experience (mandatory)
Strong knowledge of infrastructure support for clinical applications
Experience in server patching and maintenance activities
Basic Microsoft PowerShell scripting knowledge (added advantage)
Knowledge of Electronic Medical Records (EMR) systems (must have; added advantage)
Strong problem-solving and analytical skills
Ability to work in a high-pressure environment and meet SLA commitments
Good communication and vendor coordination skills
Willingness to work on weekdays and weekends for on-call support
Ability to collaborate with cross-functional teams and vendors

Responsibilities

Manage and support 150+ clinical applications, including 10+ critical systems (Critical Alert Nurse call, Hill-Rom & Rauland Nurse Call Systems, Omnicell Automated Medicine Dispensing Systems, HUGS Infant Protection System, Ocularis Camera Systems, HVAC Systems)
Handle incidents and service requests within SLA timelines
Troubleshoot application issues; escalate to vendors when out of scope
Perform server maintenance, patching, and upgrades
Manage infrastructure for clinical applications, ensuring high availability and performance
Participate in weekday and weekend on-call support
Work with Problem Management team for RCA, waiver requests, and problem records for priority incidents
Monitor MyWizard dashboard for proactive issue detection
Perform vulnerability remediation and patch compliance
Manage SSL/TLS certificate renewals for servers
Conduct annual risk assessments for applications

Skills

Key technologies and capabilities for this role

Electronic Medical Records (EMR)Application SupportIncident ManagementServer MaintenancePatchingInfrastructure ManagementNurse Call SystemsOmnicellHUGS Infant ProtectionOcularisHVAC SystemsProblem ManagementRCAVulnerability RemediationSSL/TLSRisk Assessments

Questions & Answers

Common questions about this position

What are the must-have skills for this Application Support Engineer role?

Must-have skills include Electronic Medical Records (EMR), with healthcare domain experience being mandatory.

What experience level is required for this position?

Minimum 3 years of experience is required.

Is remote work an option for this role?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this Application Support Engineer role?

Strong candidates have healthcare domain experience, knowledge of EMR systems, strong problem-solving skills, ability to work in high-pressure environments, and good communication for vendor coordination.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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