Application Support Analyst at Genesis Global Trading

São Paulo, State of São Paulo, Brazil

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, FinTechIndustries

Requirements

Prior experience in client onboarding and enablement (on platform) and client support (big plus)
Proven industry experience as a Support Analyst with at least 4-9 years of experience in supporting capital markets solutions that process financial instruments
Strong problem-solving and analytical skills
Previous experience in working with different teams

Responsibilities

Working on client onboarding and other platforms issues conclusively
Performing conformance testing when onboarding new clients
Monitoring of different application and infrastructure components ensuring platforms are in healthy state and running with different SOD/EOD dashboard reports (Prometheus / Data Dog)
Recording of issues and actions and providing incident and problem management (understanding of ITIL processes)
Liaison between 2nd and 3rd line teams, as well as development and other IT infrastructure departments
Working with vendors
Regular communications with an extensive client base to provide status updates, successful solutions and document all activities for future reference
Tracking and monitoring client FIX connectivity (Prometheus / ITRS)
Acting in a strict change management regime, involving testing in UAT and like-live environments
Capacity management and tracking and management of audit requests
Small scale application upgrade, configuration and patching across multiple environments in line with requirements
Oversight, QA and sign off for all go live and production changes/upgrades
Contributing to departmental and company-wide process improvement
Participating in documentation of Critical Issues / Processes related to platforms and generic support
Operating as part of a shift rota, covering the hours of 13:00 – 22:00 EST
Weekend cover on rota

Skills

FIX

troubleshooting

client onboarding

conformance testing

LCAP

problem solving

communication

Genesis Global Trading

Trading platform for digital assets

About Genesis Global Trading

Genesis Global Trading provides a trading platform for institutional investors to trade digital assets like cryptocurrencies. The platform is designed to handle large orders and ensure liquidity by maintaining a balance of buyers and sellers. They offer various financial products, including options and structured products, and generate revenue through fees based on trade size and complexity. Genesis stands out by combining traditional trading practices with cryptocurrency, having launched the first over-the-counter bitcoin trading desk in 2013.

New York City, New YorkHeadquarters

2013Year Founded

$136.2MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Medical, dental, & vision coverage

FSA & HSA

Tax-free transit benefits & other supplemental benefits available

Flexible time off

Generous parental leave

Risks

Genesis' asset liquidation plan may delay its bankruptcy process.

$3 billion fraud allegations could impact Genesis' reputation and operations.

Forfeiture of BitLicense and $8M fine highlight regulatory challenges for Genesis.

Differentiation

Genesis combines Wall Street experience with deep cryptocurrency market understanding.

It was the first to launch an OTC bitcoin trading desk in 2013.

Genesis offers a comprehensive platform for trading, derivatives, borrowing, lending, and custody.

Upsides

Increased institutional interest in digital assets boosts demand for Genesis' platform.

The rise of DeFi creates opportunities for Genesis to expand its financial products.

AI integration enhances Genesis' trading efficiency and risk management.

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