APJ SFDC Support Specialist at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Proficiency in SFDC tasks
Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives
Ability to work on problems of diverse complexity and scope
May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process
Exercises independent judgment to identify and select a solution
Ability to handle most unique situations
Combines process, communication, and analytical skills and knowledge

Responsibilities

Establish and implement best practices with regards to system maintenance
Act as a single point of contact for HPE users in regards to questions or issues faced while using Salesforce.com system using the case management workflow, and offer resolution in alignment with internal HPE process and capabilities design
Offer technical troubleshooting solutions with high quality and manage high volumes of requests aligned with the ongoing SFDC release changes/enhancements
Ensure the end resolution is satisfactory for the end user, measured through the case satisfaction survey process
Responsible for analysis, resolution in the agreed SLA and response time agreed at WW level and in line with the case reason and scenarios covered
Act and collaborate with next level of support teams like WW Advance admin and IT or cross organization teams like Partner support, Profiling support, master data, etc., engage Roster Approvers, WW process & Capabilities leads
Resolve ad hoc requests or be involved in ad hoc projects in line with the SFDC release
Testing of new capabilities and defects loading as per UAT (User Acceptance Testing) process
Set the technical details of access for SFDC users, update the user setup in line with business needs
Administer and maintain sales operational systems and processes to provide content, data and information management in support of sales pursuits
Implement and configure sales tools, content management and tracking systems
Develop and manage catalog and web-based content, web pages and other online sources for storing and communicating information for sales and partners
Enter, update and ensure accuracy of data in sales and client and partner relationship management systems
Generate regular and ad hoc reports for account teams and leadership
Advise on improvements and enhancements for design of sales systems and tools

Skills

Salesforce

SFDC

CRM

Sales Operations

Data Management

Content Management

Reporting

Sales Tools Configuration

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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