Analyst, IS Operations at Brixmor Property Group

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Real Estate, Property ManagementIndustries

Requirements

Minimum 3 years of experience in an IT Customer Support / Operations position
Demonstrated organization skills
Detailed and thorough
Technical writing experience
Excellent written and verbal communications
Ability to multitask while maintaining accuracy
Strong understanding of Customer Support base fundamentals and Proactive Monitoring fundamentals
Demonstrated ability to bring conflicting viewpoints to consensus
Experience in ITIL processes and CMDB preferred (Cherwell)
Well versed in standard/process creation and change management practices
Professional, trustworthy, self-motivated, and a team player
Strong analytical and organizational skills with strong critical thinking and problem-solving abilities
Strong people skills and able to work with strong personalities
Basic understanding of Microsoft M365 environment

Responsibilities

Constantly evolve Simon IS monitoring environment and ticketing system
Process improvement in Customer Support & Operations – works to automate tasks that are appropriate
Own end users training and support of ticketing system (ServiceNow), including any improvements needed within the system
Work with ServiceNow Admin to drive needs to production
Provide technical support to Simon end users as needed
Support, advise, assist, guide, and resolve problems within Customer Support and Operations
Participate in the long-term strategies and planning for IS operations
Assist in managing 3rd party phone vendor and participating in weekly calls
Perform analysis and prepare reports to illustrate call volumes and key issues
Assist in Customer Support audits as necessary
Serve as liaison between Customer Support and Operations and department admins
Assist in any other Customer Support and Desktop Support tasks as needed
Provide requested technical support documentation to Tier 1 team members
Provide requested technical support documentation to End Users

Skills

ServiceNow

ITSM

Remote Desktop

Ticketing System

Hardware Troubleshooting

Software Troubleshooting

Network Troubleshooting

Process Automation

Technical Writing

Vendor Management

IT Monitoring

Knowledge Base Maintenance

Brixmor Property Group

Owns and operates retail shopping centers

About Brixmor Property Group

Brixmor Property Group owns and operates around 360 retail centers in the United States, serving as important locations where retailers and communities interact. Their properties range from large shopping centers to smaller spaces available for lease or sale. The company focuses on sustainable growth by revitalizing underused assets and collaborating with businesses to create lively retail environments. Brixmor's revenue comes mainly from leasing spaces to a variety of tenants, including national retailers, local businesses, and seasonal pop-up shops. They offer flexible leasing options and prime locations to attract a diverse clientele. Brixmor stands out from competitors through its commitment to community engagement and sustainable practices, ensuring that its properties remain appealing and beneficial to both tenants and local communities.

New York City, New YorkHeadquarters

1985Year Founded

$400MTotal Funding

IPOCompany Stage

Real EstateIndustries

201-500Employees

Benefits

Paid parental leave

Medical/Rx/Vision coverage

Dental

Flexible spending accounts

401(k)

Life insurance

Service days

Education assistance

Risks

Rising interest rates could impact Brixmor's financing for acquisitions and redevelopment.

E-commerce growth may reduce foot traffic to Brixmor's physical shopping centers.

Potential tenant bankruptcies could increase vacancy rates and reduce rental income.

Differentiation

Brixmor focuses on grocery-anchored centers, ensuring stable foot traffic and revenue.

The company partners with entrepreneurs to revitalize underused assets, enhancing community value.

Brixmor offers flexible leasing options, attracting diverse tenants including pop-up shops.

Upsides

Moody's upgraded Brixmor's credit rating to 'Baa2', reflecting strong operating results.

Record occupancy rates and lease retention indicate robust demand for Brixmor's properties.

Brixmor's focus on sustainability aligns with increasing tenant and investor preferences.

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