Analyst, Investor Service Centre, Transfer Agency Limerick at Northern Trust

Limerick, County Limerick, Ireland

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Interpersonal skills (relationship building, respect, inclusion, problem solving and understanding)
Strong customer focus
Communication skills (listening skills, oral communication skills, information sharing and written communication skills)
Motivation (closure and result seeking)
Ability to work on own initiative and to set deadlines
Thinking skills (decision making, idea generation, analytical mindset and problem solving)
Leadership skills (direction, idea generation, knowledge sharing and team recognition)
Computer literate (e.g. ability to use Excel, Word and other Office applications competently)
Attention to detail and strong eye for accuracy

Responding to customer queries via telephone or email
Monitor telephone call levels to ensure that all Service Level Agreements are met
Monitoring email inboxes to ensure all queries are completed within the agreed service levels
Act as a mentor to new team members
Provide assistance and coaching to new members of the team and act as a point of reference for their queries
Attend and participate in team huddles and team meetings
Participate in client visit meetings as required
Perform call backs to customers to verify the particulars of their instructions
Ensure your own tasks and responsibilities are completed within the correct time scales and to the right level of quality & accuracy
Fulfil additional and relevant tasks appropriate to the role and business requirements as outlined by your Team Leader