Analyst for DSS Refresh Team at CVS Health

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, TechnologyIndustries

Requirements

Must be self-directed with excellent follow up and organizational skills
Regular and reliable attendance
Excellent communication skills – written and verbal
Excellent customer support skills – must be able to explain technical ideas to a non-technical audience
Demonstrate a sense of urgency and be detail oriented
Ability to adapt quickly to new technologies and changing business requirements
Basic Windows and Mac troubleshooting are a plus
Familiarity with ServiceNow and Quickbase are a plus
Must be able to lift 50+ lbs. as certain equipment and accessories require lifting and moving

Responsibilities

Maintain knowledge with accurate up-to-date information relating to current policies, procedures, and troubleshooting techniques for role and daily job functions
Manage ticket workload while providing outstanding customer support by analyzing, diagnosing, and resolving or escalating problems and requests within service level agreements
Remote Support for Data Backups/Restoration and Hardware/Software installation services
Troubleshoot and resolve Windows/MAC environment, office365 application issues, basic networking issues, browser issues, and applicable IT supported software issues
Send follow-up emails or make follow-up calls to end users regarding open requests to maintain personal ticket queue
Image, configure, and deploy computers and equipment to end users locally and nationally
IT Asset management
Collaborate with team members to answer procedural questions, and assist or provide solutions
Assist with special projects when assigned - This entails non-IT related tasks and functions that are included but not limited to: warehouse work, packing equipment, and transporting equipment
Evaluate and provide feedback on new IT tools, processes, and support methods
Escalate problems to the appropriate resolution groups whenever necessary
In support of fulfilling IT Hardware and Software requests for new and existing colleagues
Ensuring requested software are installed, and requested equipment and accessories are delivered within a satisfactory SLA time for new hires
Refreshing computers for existing colleagues and ensuring their data has been transferred successfully

Skills

Windows

MacOS

Office 365

IT Hardware

IT Software Installation

Data Backup

Data Restoration

Troubleshooting

Remote Support

Ticket Management

Customer Support

SLA Management

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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