Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Technology, Financial ServicesIndustries
Requirements
- Intelligent, articulate, consultative, and confident client-facing professional
- 1-2 years of experience working in a client/product support role
- Customer-first mindset
- Enjoy working through complex problems to find solutions
- Enjoy being part of an entrepreneurial team
- Work diligently to help others when needed
Responsibilities
- Provide excellent customer service as the first line of support to maximize prospect and customer health
- Spearhead usage and engagement initiatives
- Partner with product management and engineering teams to determine future product developments that resonate with the market
- Ensure seamless access and optimal utilization of AlphaSense’s market-leading platform and products, with a dedication to the BamSEC platform
- Deliver prompt and knowledgeable responses to enhance user experience
- Collaborate closely with sales, customer success, and technical support teams to drive positive customer outcomes
Skills
Customer Support
Product Support
Market Intelligence
AI
Data Analysis
AlphaSense
AI-driven financial research platform
About AlphaSense
AlphaSense provides a financial research platform that uses artificial intelligence to help clients gain insights into various companies, industries, and market trends. Users can search through a vast library of over 300 million documents, which includes both external and proprietary content. The AI technology streamlines the research process by automating repetitive tasks, allowing clients to concentrate on analyzing the information instead. Additionally, AlphaSense monitors real-time data to highlight important insights, helping clients stay ahead in a rapidly changing market. Unlike its competitors, AlphaSense is particularly focused on data security, implementing advanced measures like the zero trust security model and secure data encryption. The goal of AlphaSense is to empower clients in making informed decisions, whether they are launching new products or providing strategic insights to executives.
New York City, New YorkHeadquarters
2011Year Founded
$1,248.2MTotal Funding
LATE_VCCompany Stage
Cybersecurity, AI & Machine Learning, Financial ServicesIndustries
1,001-5,000Employees
Benefits
Company Equity
Performance Bonus
Remote Work Options
Risks
Rapid AI adoption may homogenize creative outputs, reducing unique value of insights.
Tegus acquisition poses integration challenges, potentially disrupting service delivery.
Reliance on AI exposes AlphaSense to risks of biases and inaccuracies affecting client trust.
Differentiation
AlphaSense leverages AI to provide real-time insights, enhancing decision-making speed and accuracy.
The platform's Generative Search tool offers advanced search capabilities mimicking human analysts.
AlphaSense's acquisition of Tegus expands its content library, offering unmatched insights.
Upsides
Generative AI integration enhances AlphaSense's speed and reliability of financial insights.
The Tegus acquisition significantly expands AlphaSense's content library for comprehensive insights.
AI-driven tools are essential for financial institutions, aligning with AlphaSense's offerings.
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