Analista de Sustentação de Sistemas COTS (Pacotes) at DXC Technology

Sao Paulo, Sao Paulo, Brazil

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Experiência sólida com desenvolvimento e manutenção em PL/SQL (Oracle)
Experiência com ferramentas de ITSM, especialmente ServiceNow
Conhecimento básico em Java, com capacidade de leitura e entendimento de código para análise de integrações ou apoio em investigações
Vivência em sustentação de sistemas COTS e gestão de chamados
Capacidade de leitura e interpretação de contratos de SLA
Boa comunicação e habilidade para lidar com clientes e fornecedores
Perfil analítico, proativo e orientado à resolução de problemas

Responsibilities

Atuar na triagem, registro e acompanhamento de incidentes relacionados a sistemas COTS, utilizando a ferramenta ITSM ServiceNow
Monitorar e garantir o cumprimento dos SLAs estabelecidos com os fornecedores, comunicando proativamente o cliente sobre riscos de quebra de SLA, atrasos ou necessidades de escalonamento
Manter relacionamento próximo com os fornecedores, assegurando visibilidade e priorização adequada dos chamados
Analisar e resolver incidentes relacionados a customizações desenvolvidas em PL/SQL
Evoluir e manter as customizações existentes, garantindo aderência às necessidades do negócio
Compreender os processos de negócio envolvidos para melhor direcionamento das demandas e decisões de escalonamento

Skills

Key technologies and capabilities for this role

PL/SQLOracleServiceNowITSMJavaSLA ManagementCOTS Systems

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

Land your dream remote job 3x faster with AI

Try Jobo Free