Analista de Atención al Cliente (Hybrid)

Buenos Aires, Buenos Aires, Argentina

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Medical Devices, Customer ServiceIndustries

Requirements

Candidates should possess previous experience in customer service roles, an advanced level of proficiency in Excel and Power BI, and prior experience in multinational companies. Advanced English skills are preferred, along with experience in the medical devices industry.

Responsibilities

The Analista de Atención al Cliente will manage sales orders for their assigned client portfolio, ensuring accuracy and timely processing. They will handle returns of sales and other customer service related requests, provide support to both internal and external clients, analyze customer service portfolio information to support sales projections, generate synergies with other company areas to improve operational efficiency and service quality, and elaborate and analyze key performance indicators (KPIs). Additionally, they will focus on continuous process improvement, maintain contact with internal and external areas, and ensure excellence in service delivery.

Skills

Excel

Power BI

Customer Service

Sales Order Management

Returns Processing

KPI Analysis

Process Improvement

English

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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