AI Technical Support Specialist at OpenAI

Singapore

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

8+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments
Fully fluent in English (spoken and written)
Excellent problem-solving skills and the ability to comprehend and communicate complex technical issues
Ability to proactively identify pain points in our and our customer’s solutions
Proven experience building strong relationships with customers and cross-functionally to drive resolution to complex issues
Humble attitude, eagerness to help others, and desire to pick up whatever knowledge is missing to make team and customers succeed
Operate with high horsepower, adept at frequent context switching, working on multiple projects with expansive ownership, and ruthlessly prioritize
Willingness to provide support coverage in on-call shifts, holidays, and weekends based on business needs
Ability to work in a hybrid model (3 days in office per week) in Singapore (relocation assistance offered)

Responsibilities

Work directly with customers, solving their most complex problems and providing ownership and education on the use of our platforms
Be among the foremost experts on everything related to OpenAI products, serving as the last line of defense before core Product and Engineering teams
Partner with engineering and customer teams to resolve issues, engaging with senior leaders and teams internally or with customers as needed
Take learnings from resolving customer issues and inform approach to scaling solutions, partnering with Engineering and Go-To-Market teams
Foster a supportive and productive work culture within the User Operations team
Interact directly with customers through support tickets and Slack messages, troubleshooting complex issues
Build knowledge within the team and improve organizational processes to achieve industry-leading response times and service levels
Build internal customer feedback operations

Skills

Key technologies and capabilities for this role

AITroubleshootingCustomer SupportTechnical GuidanceSlackSupport Tickets

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

This role is based in Singapore with a hybrid work model requiring 3 days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for this position?

Candidates need 8+ years of experience in user operations, technical support, or support engineering roles, ideally in tech startups or fast-paced environments. Full fluency in English (spoken and written) is essential.

What does the team culture at OpenAI look like for this role?

The User Operations team values impact, collaboration, and fast-paced problem-solving. The role involves fostering a supportive and productive work culture within the team.

What are the on-call and scheduling expectations?

The role requires providing support coverage in on-call shifts and during holidays and weekends based on business needs.

What makes a strong candidate for this AI Technical Support Specialist role?

Strong candidates have 8+ years in technical support or similar roles in fast-paced tech environments, thrive in collaborative and high-impact settings, and are fully fluent in English.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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