AI Support Engineer at Coalition

San Francisco, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Artificial Intelligence, Enterprise SoftwareIndustries

Requirements

2+ years working in a technical role
Bachelor's or higher degree in Computer Science, Software Engineering, or related field
Knowledge of distributed computing, containerization, and orchestration technologies (e.g., Docker, Kubernetes)
Proficiency in programming languages such as Python, Java, or Go
Strong organizational skills and customer friendliness
Strong problem-solving skills and the ability to work in a fast-paced, dynamic startup environment
Passion for artificial intelligence and large language models (hands-on experience is a plus)

Responsibilities

First line of response to any customer issues: use AI and CS knowledge to root cause, reproduce, and respond to issues stemming from misuse, deployment errors, or software bugs; help define processes and build automations to streamline support
Escalation, resolution, and education: escalate unresolved issues to appropriate stakeholders (deployed engineering, field IT, or enterprise engineering), track and understand resolutions, and educate customers on solutions
Knowledge documentation and distribution: document learnings about failure modalities across use and deployment, and distribute that knowledge to end customers and internal engineering teams
Product testing and feedback: test each release across IDEs, programming languages, and modalities; use CS and AI skills to automate parts of the QA process

Skills

Machine Learning

Computer Science

Deployment

Debugging

Automation

Troubleshooting

Root Cause Analysis

Customer Support

Documentation

Product Testing

Coalition

Active insurance and cybersecurity risk management

About Coalition

Coalition provides Active Insurance, which combines insurance coverage with cybersecurity tools to help businesses prevent digital risks. Their main product, Coalition Control, is a platform that offers automated cyber alerts, expert guidance, and third-party risk management to help businesses manage potential cyber attacks. Coalition stands out from competitors by integrating insurance with proactive cybersecurity measures, rather than just offering reactive coverage. The company's goal is to empower businesses to mitigate cyber threats effectively and enhance their overall security posture.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$749MTotal Funding

SERIES_FCompany Stage

Cybersecurity, Financial ServicesIndustries

501-1,000Employees