AI Evaluation Process Governance & Program Manager at Remitly

Netherlands

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Solid years in process management or program management at scale, with demonstrated end to end ownership
Experience operationalizing governance or quality frameworks for AI, data science, software, or regulated products
Good stakeholder management skills, comfortable influencing senior leaders and facilitating cross functional forums
Proven ability to write clear SOPs, templates, and requirements and to deliver training and change management
Familiarity with Responsible AI principles, model evaluation concepts, and documentation best practices
Working knowledge of privacy and compliance considerations in AI

Responsibilities

Own the AI Evaluation process lifecycle: design, rollout, measurement, and continuous improvement
Maintain the Evaluation Playbook, SOPs, templates, checklists, and example artifacts for all evaluation phases
Define entry and exit criteria for evaluation stages and acceptance thresholds for required evidence
Map evaluation deliverables to Elsevier’s governance processes including Data Science Project Review, technical reviews, and product stage gates
Ensure traceability from evaluation plans to evidence, findings, risk mitigations, and decisions
Partner with Legal, Privacy, and Compliance on alignment with Responsible AI and data handling requirements
Create learning paths, how to guides, and recorded walk throughs for product and technical teams
Run office hours and workshops, capture FAQs, and maintain a self service resource hub
Coordinate with product and data science leadership to embed evaluation expectations in planning rituals
Define process KPIs and dashboards such as evaluation plan coverage, evidence completeness, and time to approval
Perform periodic quality reviews of evaluation artifacts and provide feedback to teams
Prepare for internal and external assessments including readiness for standards like ISO 42001 or comparable frameworks
Establish a working group of representatives from Product, Data Science, Tech, Clinical, Quality, Legal, and Privacy
Provide regular updates to leadership on adoption, compliance, risks, and improvement roadmap
Gather feedback from teams and convert it into prioritized process and tooling enhancements

Skills

AI Evaluation

Process Governance

Program Management

Responsible AI

Change Management

SOPs

Training

Compliance Monitoring

Playbook Development

Data Science Processes

Remitly

International money transfer for immigrants

About Remitly

Remitly focuses on international money transfers, helping immigrants send money to their families quickly and securely at lower costs than traditional banks. The company charges transaction fees and earns from the exchange rate margin, offering various transfer options like bank deposits and cash pickups. Remitly enhances user experience through its website and mobile app, allowing real-time tracking of transfers, and engages with immigrant communities by providing helpful resources and educational support. Its goal is to meet the unique needs of immigrants while ensuring fast, affordable, and reliable money transfer services.

Seattle, WashingtonHeadquarters

2011Year Founded

$423.9MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

1,001-5,000Employees

Benefits

Continuing Education or Travel Stipend

Office Culture

Flexible PTO, Schedules and Leaves

DEI Learning Opportunities

Community Engagement

Inclusive Benefits

Risks

Swift's integration into banks' channels poses a competitive threat to Remitly.

AI agents' rise may challenge Remitly's operational model in efficiency and cost-effectiveness.

Schall Law Firm's investigation could impact investor confidence and Remitly's reputation.

Differentiation

Remitly focuses on immigrants, offering competitive rates and fast, secure transactions.

The company leverages technology for a seamless user experience via its app and website.

Remitly engages with immigrant communities through content and educational initiatives.

Upsides

Increased digital wallet adoption in key markets expands Remitly's reach to unbanked individuals.

AI agents in operations could reduce costs and improve Remitly's efficiency.

Visa collaboration enhances Remitly's cross-border fund flow services, boosting customer satisfaction.

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