AI Engineer at RingCentral

Bengaluru, Karnataka, India

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Cloud Communications, TechnologyIndustries

Bachelor's degree in Information Technology, Computer Science, Data Science, Business Information Systems, or a related field
Exposure to scripting languages (e.g., Python, PowerShell) or RPA tools (e.g., UiPath) and AWS
Experience with ITSM tools like Jira, or Freshservice
Strong interest in AI, automation, and digital transformation
Familiarity with AI tools or frameworks such as ChatGPT, Microsoft Copilot, or similar technologies is a plus
Problem-solving mindset with an eagerness to learn about IT support infrastructure and business operations
Comfortable working with diverse technologies: Windows/macOS, SaaS apps, mobile devices, networking, and A/V systems
Excellent communication, collaboration, and documentation skills

Gain a deep understanding of IT Infrastructure processes, systems, and pain points through hands-on learning and cross-functional collaboration
Identify opportunities where AI can improve operational efficiency, user satisfaction, or data-driven decision-making within Infrastructure
Design, prototype, and implement AI-enhanced solutions, such as automation bots, natural language query tools, or predictive support models
Collaborate with IT Engineers, data analysts, and AI teams to integrate machine learning models, LLMs, or automation tools into support operations
Drive improvements in onboarding, asset management, incident triage, and remote support through intelligent workflows
Leverage AI platforms (e.g., ChatGPT, automation frameworks, service intelligence dashboards) to augment support capabilities and reduce manual workload
Maintain documentation of AI solutions, project outcomes, and lessons learned
Participate in daily IT support functions, site operations, and escalations, with a focus on identifying areas for automation or optimization