AI Deployment Manager - Sydney at OpenAI

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

N/AIndustries

Requirements

6+ years of experience in customer-facing roles, engaging C-level technical audiences with complex global organizations
Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
Have a humble attitude, an eagerness to help others, and a desire to pick up whatever knowledge you're missing to make both your team and our customers succeed
Operate with high horsepower, have strong problem-solving skills, are adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize
Have a solid track record of delivering and scaling an exceptional customer experience
Are personally committed to fostering the safe and ethical evolution of AI

Responsibilities

Deliver exceptional customer outcomes, as demonstrated by production customer deployments, increased adoption, and customer satisfaction
Define and manage structured, time-bound onboarding and deployment projects across multiple OpenAI products to ensure seamless adoption and measurable success
Guide organizations through the adoption journey by providing change management expertise to maximize the impact of OpenAI solutions
Train, educate and enable ChatGPT Enterprise users to drive adoption and value
Own the technical deployment of ChatGPT, including connectors, Codex, custom GPTs, and other advanced capabilities
Design and lead hackathons, workshops, and other hands on training and education for audiences ranging from senior executives to working teams
Codify best practices and playbooks based on interactions with customers
Gather and relay customer feedback to internal stakeholders, and identify themes across customers to incorporate into product planning
Partner with the Sales team to ensure seamless handoff between pre- and post-sale and for ongoing relationship management

Skills

Key technologies and capabilities for this role

ChatGPT EnterpriseCodexCustom GPTsConnectorsChange ManagementProject ManagementCustomer OnboardingHackathonsWorkshopsSolutions Architecture

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

This role is based in Sydney, Australia, with a hybrid work model requiring 3 days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for the AI Deployment Manager role?

Candidates need 6+ years in customer-facing roles engaging C-level technical audiences with complex global organizations, experience leading complex implementations of Generative AI or traditional ML solutions, and exceptional presentation and communication skills.

What is the salary for this position?

This information is not specified in the job description.

What kind of team will I be working with?

You'll collaborate closely with Sales, Technical Success, Solutions Engineering, Solutions Architecture, and Product teams as part of the AI Adoption & Deployment team, serving customers like large enterprises, startups, and digital native organizations.

What traits make someone successful in this role?

You'll thrive with a humble attitude, eagerness to help others, high horsepower, strong problem-solving skills, and a desire to learn whatever knowledge is needed to succeed for your team and customers.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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