AI & CX Operations Sr. Analyst at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, SoftwareIndustries

Requirements

Proven experience in a GTM Operations, Revenue Operations, Data Intelligence, Sales Operations, or Product Operations role
Hands-on proficiency using AI tools to solve real business problems, comfortable prompting, fine-tuning, and integrating models like Gemini or Claude, and leveraging knowledge systems like Glean
Strong analytical and data modeling skills
Process-oriented mindset with demonstrated ability to map complex workflows, identify bottlenecks, and fix them
Ability to work independently and communicate clearly across technical and non-technical teams
3+ years of experience in sales process analytics, business operations, reporting, or consulting
Strong analytical and problem-solving skills with ability to interpret complex data and provide actionable insights
Proficient in Salesforce (navigation, reporting, and processes), database management, and developing structured reports/dashboards
Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint) and Google Suite (Sheets, Forms, and integrations) - desired
Proficiency in AI tools such as OpenAI/ChatGPT, Claude, Gemini, and Glean AI - desired
Excellent communication and presentation skills, with experience in stakeholder management, influencing, and driving change - desired
Strong organizational and project management skills, including process documentation and applying methodologies - desired
Flexible and adaptable; open to night shifts or shifting schedules in a hybrid work-from-home setup
Willing to work on a hybrid setup (10-11 days in office per month, Cubao or Ortigas)

Responsibilities

Automate GTM Intelligence: Design, build, and maintain core NPI GTM performance dashboards; use AI to analyze complex datasets, surface predictive insights, and flag anomalies for leadership
Develop and deploy specialized AI agents to automate preliminary data analysis, surfacing novel insights and outliers to enable focus on strategic interpretation and decision-making in an AI-powered, human-driven workflow
Power Our Partner Ecosystem: Serve as the operational lead for technical partners (ISVs); develop AI-enhanced workflows to streamline partner onboarding, enablement, and performance analysis
Re-engineer Core Processes: Map, analyze, and overhaul key operational and customer experience (CX) workflows; implement solutions using tools like Gemini and Claude to automate tasks like ticket classification, knowledge base summarization, and sentiment analysis