AI Conversational Designer at Decagon

San Francisco, California, United States

Apply Now

$140,000 – $180,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Customer ExperienceIndustries

Requirements

4+ years of relevant experience (e.g., product manager, conversational designer, applied researcher, consultant, engagement manager, or founder)
Strong ability to blend qualitative insight (user research, workflow mapping) with quantitative rigor (experimentation, data analysis)
Technical fluency to understand and shape AI-driven interaction design
Excellent communication and collaboration skills, able to bridge technical and business contexts
Comfort working in fast-moving, ambiguous environments where you define problems as much as you solve them
Degree in Human-Computer Interaction, Business, Economics, Computer Science, or a related field — or equivalent experience (preferred)
Prior experience designing conversational systems, chatbots, or human-AI interaction frameworks (preferred)
Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings (preferred)

Responsibilities

Design and optimize enterprise-grade AI conversational experiences that map to real workflows and goals
Conduct research and experimentation to uncover effective patterns of human-AI collaboration
Run fast feedback loops with Engineering and Product to refine model behavior and features
Translate user insights into actionable recommendations for AI deployment and roadmap planning
Serve as a trusted advisor to customers and internal stakeholders on conversational AI design best practices
Conduct field studies to understand how users interact with AI in their workflows
Prototype new conversational and interaction patterns between humans and AI
Run experiments and analyses to measure effectiveness and reliability
Partner with Engineering and Product teams to translate insights into deployments that matter

Skills

Conversational AI

LLMs

Human-AI Collaboration

Field Studies

Prototyping

A/B Testing

Data Analysis

Product Strategy

Decagon

Generative AI solutions for customer support

About Decagon

Decagon.ai provides generative AI solutions designed to improve customer support and operational efficiency for various clients, from large enterprises to growing startups. Their tools automate complex data processes, helping businesses identify themes, detect anomalies, and extract valuable insights from customer interactions. The AI-powered assistance offered by Decagon.ai takes care of routine tasks and learns from human agents, which boosts productivity and enhances customer satisfaction. Unlike many competitors, Decagon.ai focuses on deeply integrating its scalable solutions with clients' internal systems, ensuring smooth automation and support. The company operates on a subscription-based model, allowing clients to access their AI tools and support services. Notable clients include Bilt, Fourthwall, and Vanta, who utilize Decagon.ai's technology for automating ticketing, supporting creators, and improving pre-sales processes.

San Francisco, CaliforniaHeadquarters

2023Year Founded

$97.3MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Unlimited Paid Time Off

Meal Benefits

Risks

Increased competition from AI giants like OpenAI and Google threatens Decagon's market share.

Over-reliance on key clients like Bilt and Vanta poses a potential business risk.

Rapid technological advancements could render Decagon's solutions obsolete without continuous innovation.

Differentiation

Decagon.ai offers AI solutions that enhance customer support and operational efficiency.

Their AI-powered agent assistance handles mundane tasks, improving productivity and satisfaction.

Decagon.ai's tools automate complex data processes, unlocking valuable insights from interactions.

Upsides

Increased demand for AI-driven customer support solutions enhances Decagon's market potential.

Growing interest in AI automation tools boosts Decagon's client acquisition opportunities.

Shift towards subscription-based AI services aligns with Decagon's scalable business model.

Land your dream remote job 3x faster with AI

Try Jobo Free