Agile Operations Manager at AHEAD

Atlanta, Georgia, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Information Technology, Cloud Computing, Digital TransformationIndustries

Requirements

Candidates should possess 5+ years of experience in IT operations, internal product management, or business systems teams, with at least 3 years leading Agile transformations or serving as an Agile Coach or Scrum Master. A strong understanding of Agile frameworks like Scrum, Kanban, and SAFe, along with delivery metrics, is essential. Proven ability to coach teams and leaders, manage change, and implement scalable operating models is required, as is experience with OKRs, KPI frameworks, or performance measurement processes. Strong collaboration, facilitation, and communication skills are necessary, along with proficiency in tools such as Jira and Confluence. Agile certifications, experience in a matrixed or enterprise internal IT environment, and familiarity with ITIL, Lean, or business systems operations are preferred.

Responsibilities

The Agile Operations Manager will serve as an internal Agile Coach for technology and operations teams, guiding the adoption and continuous improvement of Agile frameworks. This role involves partnering with team leads and functional managers to establish consistent operating rhythms, leading and improving the OKR management process, and acting as a delivery partner to managers and product owners. The manager will lead, mentor, and develop a team of Scrum Masters, facilitate retrospectives and maturity assessments, and support operational health tracking through metrics and reporting. Responsibilities also include maintaining and evolving shared templates and frameworks for Agile delivery and capacity planning, and collaborating cross-functionally with PMO, Business Applications, Product, and Enterprise IT.

Skills

Agile Coaching

Scrum

Kanban

SAFe

Operational Excellence

IT Operations

Process Improvement

Metrics

Retrospectives

Backlog Refinement

AHEAD

Digital transformation and cloud consulting services

About AHEAD

AHEAD specializes in digital transformation services, focusing on helping medium to large enterprises modernize their IT infrastructure. The company offers a range of services including cloud migration, automation, and infrastructure optimization, primarily using Microsoft Azure. AHEAD's products work by providing tailored consulting and managed services that guide clients through the complexities of digital transformation. What sets AHEAD apart from its competitors is its deep expertise in cloud solutions and a strong client-centric approach, which has been validated by achieving Gold Cloud Platform Competency with Azure. The company's goal is to empower organizations to take control of their digital transformation journeys and achieve sustainable success.

Chicago, IllinoisHeadquarters

2007Year Founded

BUYOUTCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

Paid Vacation

Paid Sick Leave

Risks

Emerging cloud service providers offer similar services at lower costs.

Rapid technological advancements may outpace AHEAD's solution updates.

Economic downturns could reduce spending on digital transformation projects.

Differentiation

AHEAD specializes in digital transformation with a focus on cloud solutions.

The company achieved Gold Cloud Platform Competency with Microsoft Azure.

AHEAD offers tailored solutions for cloud migration and infrastructure optimization.

Upsides

Increased demand for hybrid cloud solutions aligns with AHEAD's expertise.

Growing interest in AI-driven IT operations presents new opportunities for AHEAD.

The rise of edge computing offers AHEAD opportunities in edge-to-cloud solutions.

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