Agente de Servicio al Cliente y Soporte. at Vana

Guatemala

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

FintechIndustries

Requirements

Estudiante de primer año de Ing. Industrial, Administración de Empresas y/o formación afín
Dos años de experiencia previa en posiciones de Servicio al Cliente, Representante de Servicio al Cliente o Agente telefónico y Chat
Experiencia en atención al cliente virtual por chat como FB Messenger, Inbox, Correos Institucionales y WhatsApp Business
Excelente comunicación oral y escrita
Proactivo, dinámico, iniciador y orientado a resultados
Disponibilidad de horarios
Disponibilidad para laborar en zona 04

Responsibilities

Asesorar de forma correcta, eficiente y oportuna a clientes por medio de canales digitales
Mantener al 100% la calidad de respuestas efectivas a clientes
Realizar seguimiento eficiente y oportuno de las dudas y consultas de clientes
Gestionar la respuesta a clientes asegurando el cumplimiento de procesos y nivel de servicio correcto

Skills

Servicio al Cliente

Soporte por Chat

Facebook Messenger

WhatsApp Business

Correo Electrónico

Comunicación Oral

Comunicación Escrita

Vana

Decentralized platform for personal data management

About Vana

Vana operates a decentralized platform that allows individuals to manage and monetize their personal data. Users can control what information they share, with whom, and how much they earn from it. This platform is designed for those who are aware of their digital footprint and want to benefit from their data, including tech-savvy individuals and privacy advocates. Vana differentiates itself by creating an open ecosystem where users can own their digital identities and engage in transactions with data buyers, earning money in the process. The company's goal is to promote a more equitable data economy, ensuring that individuals are rewarded for their personal data while fostering a community where users can thrive.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$24.3MTotal Funding

EARLY_VCCompany Stage

Data & Analytics, Crypto & Web3Industries

11-50Employees

Benefits

Competitive base salary

Health insurance, dental and vision

Flexible work schedule

Unlimited PTO

Risks

Emerging competition from platforms like Ocean Protocol could dilute Vana's market share.

Regulatory scrutiny on data privacy may impose additional compliance costs for Vana.

Volatility in cryptocurrency markets poses financial risks to Vana's transaction values.

Differentiation

Vana empowers users to monetize their data through decentralized autonomous organizations (DAOs).

The platform offers data portability, allowing users to control data across multiple services.

Vana's community-focused approach rewards users for contributing data, enhancing user engagement.

Upsides

Vana secured $200M in funding, indicating strong investor confidence in its model.

The rise of DataDAOs creates new opportunities for user engagement and monetization.

Growing interest in data privacy boosts demand for Vana's decentralized data management solutions.

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