[Remote] Agent, CX (Hair, Skin & Brain) at Thirty Madison

United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, E-commerceIndustries

Requirements

Candidates must have at least two years of proven experience providing written customer support, preferably in a fast-paced or healthcare environment. Strong verbal and written communication skills are essential, along with comfort adapting to new systems and familiarity with technology. A quiet, distraction-free home workspace with reliable internet (at least 25 Mbps download, 5 Mbps upload) is required, as is consistent attendance and adherence to scheduled shifts.

Responsibilities

Serve as the first point of contact for patients needing non-clinical support for Hair, Skin & Brain service lines, resolving questions and concerns across multiple platforms with empathy and efficiency. Troubleshoot technical issues, escalate trends in patient feedback, and remain knowledgeable on evolving product features. Adhere to HIPAA and other regulations, coordinate prescription insurance coverage and medication delivery, and anticipate patient challenges. Follow established workflows, maintain accurate records of patient interactions, and meet performance goals, focusing primarily on Hair, Skin & Brain service lines.

Skills

Customer Service

Problem-Solving

Communication

HIPAA Compliance

Technical Support

Empathy

Logistics Coordination

Thirty Madison

Provides accessible treatments for chronic health issues

About Thirty Madison

As a leader in providing accessible and effective treatments for ongoing health conditions, this company stands out for its dedication to improving patient outcomes and experiences. Leveraging proprietary care models and advanced technologies, the firm addresses crucial healthcare challenges including accessibility, affordability, and comprehensive long-term care. This focus not only makes it a significant player in the healthcare industry but also an exemplary workplace that prioritizes both innovation and patient-centric solutions.

New York City, New YorkHeadquarters

2017Year Founded

$207.7MTotal Funding

SECONDARYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Flexible Work Hours

Risks

Competition from companies like Teladoc Health may draw patients away from Thirty Madison.

Political climate on reproductive rights could impact Nurx's service provision.

Rapid expansion may strain operational capabilities and affect service quality.

Differentiation

Thirty Madison offers specialized brands for specific ongoing health conditions.

The company focuses on personalized treatments and care for unique community needs.

Thirty Madison's proprietary care model empowers patients with accessible, effective treatments.

Upsides

Partnership with Talkspace expands mental health access for over half a million women.

Acquisition of The Pill Club assets strengthens Thirty Madison's position in women's health.

Increased demand for telehealth services drives growth for Thirty Madison's virtual care model.

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