Customer Support Specialist
UpshopFull Time
Entry Level & New Grad
Candidates must have at least two years of proven experience providing written customer support, preferably in a fast-paced or healthcare environment. Strong verbal and written communication skills are essential, along with comfort adapting to new systems and familiarity with technology. A quiet, distraction-free home workspace with reliable internet (at least 25 Mbps download, 5 Mbps upload) is required, as is consistent attendance and adherence to scheduled shifts.
Serve as the first point of contact for patients needing non-clinical support for Hair, Skin & Brain service lines, resolving questions and concerns across multiple platforms with empathy and efficiency. Troubleshoot technical issues, escalate trends in patient feedback, and remain knowledgeable on evolving product features. Adhere to HIPAA and other regulations, coordinate prescription insurance coverage and medication delivery, and anticipate patient challenges. Follow established workflows, maintain accurate records of patient interactions, and meet performance goals, focusing primarily on Hair, Skin & Brain service lines.
Provides accessible treatments for chronic health issues
As a leader in providing accessible and effective treatments for ongoing health conditions, this company stands out for its dedication to improving patient outcomes and experiences. Leveraging proprietary care models and advanced technologies, the firm addresses crucial healthcare challenges including accessibility, affordability, and comprehensive long-term care. This focus not only makes it a significant player in the healthcare industry but also an exemplary workplace that prioritizes both innovation and patient-centric solutions.