Agent BDC Bilingue at Autotrader.ca

Boisbriand, Quebec, Canada

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

AutomotiveIndustries

Requirements

Excellente écoute active
1 an d’expérience en Service à la clientèle
Être responsable et organisé
Excellentes aptitudes de communication et de négociation
Expérience en télémarketing ou en centre d’appels
Parfaitement bilingue (français/anglais)
Expérience avec des CRM (atout)
Expérience en vente (atout)

Responsibilities

Effectuerez le traitement des demandes web du concessionnaire
Serez en charge du clavardage avec les clients
Ferez la gestion et le suivi des clients qui terminent leur location ou leur financement automobile
Relancerez des clients ayant visité le concessionnaire et qui n'ont pas acheté
Effectuerez le sondage de satisfaction des clients ayant pris possession de leur nouveau véhicule

Skills

Key technologies and capabilities for this role

BDC OperationsWeb Lead ProcessingLive ChatAppointment SchedulingClient Follow-upCustomer EngagementBilingual French EnglishSales Outreach

Questions & Answers

Common questions about this position

What is the salary or compensation for this Agent BDC Bilingue position?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills and experience are required for this role?

Required skills include excellent active listening, 1 year of customer service experience, being responsible and organized, excellent communication and negotiation skills, experience in telemarketing or call centers, and perfect bilingualism in French and English. Experience with CRM or sales is an asset.

What is the company culture like at Activix?

You will be part of a leading team in training, performance analysis, and client contact management tools in the automotive field.

What makes a strong candidate for this Agent BDC position?

Strong candidates will have perfect French/English bilingualism, customer service and telemarketing experience, strong communication and negotiation skills, and ideally CRM or sales experience.

Autotrader.ca

Digital solutions for used car dealers

About Autotrader.ca

Trader.ca operates in the automotive industry, focusing on the used car market by providing digital solutions for car dealers. Their products include marketplace listings, web solutions, web traffic analytics, inventory management, and conversion tools, all aimed at helping dealers improve their online presence and streamline operations. Unlike many competitors, Trader.ca emphasizes simplicity in its offerings, allowing dealers to focus on sales without being overwhelmed by complex tools. The company uses a subscription-based model for its services and also generates revenue through advertising and premium listings on its marketplace, autoTRADER.ca. Trader.ca's goal is to support car dealers in increasing their sales and managing their inventory effectively while providing extensive customer service and resources.

Toronto, CanadaHeadquarters

1975Year Founded

ACQUISITIONCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Employee and Family Assistance Program

Gym Membership

Wellness Program

Conference Attendance Budget

Professional Development Budget

401(k) Company Match

Performance Bonus

Risks

Increased competition from AutoScout24's expanded services pressures Trader.ca to innovate.

AutoScout24's acquisition may lead to strategic shifts disrupting Trader.ca's operations.

Potential sale by Thoma Bravo could create uncertainty affecting morale and retention.

Differentiation

Trader.ca offers a comprehensive suite of digital solutions for car dealers.

The company emphasizes simplicity and effectiveness in its digital tools.

Trader.ca provides extensive customer service and product support resources.

Upsides

AI-driven personalization can enhance user experience and increase engagement.

AR integration allows users to visualize vehicles, improving satisfaction and reducing returns.

Subscription-based car ownership models align with Trader.ca's service model, offering expansion opportunities.

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