Agency Sales Team Lead at Accenture

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Media, Advertising, Social MediaIndustries

Requirements

Proven experience in team leadership of an Agency Sales team in the digital marketing space (advantageous)
Experience recruiting and hiring candidates for a high-performance agency account management sales team
Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity
Ability to develop effective business relationships with all levels of internal and external management
Strong oral, written, presentation, and interpersonal skills
CRM experience or comparable sales force automation tool
Strong knowledge of technology / social media channels
Ability to identify and lead service improvement initiatives
Experience in handling escalations from both external clients and internal sales and support organisations
Exceptional people coaching and account management skills
Analytical problem solving skills
Willingness to experiment
Ability to thrive in a dynamic, team-focused environment
Passion for helping clients and customers achieve results through revenue

Responsibilities

Manage a high performing team of Agency Partner Managers focused on identifying new opportunities across the independent agency sector
Manage KPIs, ensure deliverables are exceeded and revenue is achieved
Identify barriers and improve productivity and success
Develop, coach and manage your Agency team to ensure operational excellence
Identification of top talent and hiring in the interview process to build out and maintain a high performing Agency Partner Manager team
Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance in order to deliver against agreed KPIs and targets
Conducts one to ones with team members to assess performance against objectives
Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement
Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance
Oversees and manages the day-to-day operation and workflow of the team in an organised and efficient manner
Creates a learning environment to ensure that the transfer of knowledge and insight occurs
Acts as a point of referral for complex and escalated queries
Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA’s, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.)

Skills

Team Leadership

Sales Management

Account Management

People Coaching

KPI Management

Revenue Growth

Digital Media Sales

Operational Excellence

Analytical Problem Solving

Customer Experience

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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