Agency Account Manager at Accenture

Sydney, New South Wales, Australia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Advertising, Marketing, Digital AdvertisingIndustries

Requirements

3+ years of experience in a target-driven, customer-facing role, preferably in account management, brand management, performance marketing, digital marketing, sales or consulting, with a proven track record of managing high-value client portfolios
Demonstrated experience working with marketing agencies or in-house marketing teams in the SMB space, with a deep understanding of agency dynamics and client management
In-depth knowledge of the media and digital marketing landscape in Australia & New Zealand, and performance metrics such as CPA, CPC, CPM, and ROAS, with the ability to leverage these metrics to drive campaign success
Extensive experience using analytical approaches to solve complex business problems and optimise marketing strategies
Ability to influence C-level executives and build effective relationships
Proven ability to train and educate advertisers on solutions, including how to create and optimise campaigns, with a focus on driving measurable results
Skilled in presenting strategic recommendations and campaign results to large audiences, including industry experts and agencies, effectively communicating insights and demonstrating the value of advertising solutions
Strong ability to understand, validate, and overcome customer objections by crafting compelling marketing plans using the platform’s functionality to achieve advertisers' goals
Demonstrated ability to learn quickly and maintain current, comprehensive knowledge of the client’s products and services, staying ahead of industry trends and innovations
Tech-savvy with an affinity for innovative and emerging technology, capable of leveraging new tools and platforms to enhance campaign performance
Proven experience working toward quarterly goals in a KPI-driven environment, consistently achieving and exceeding targets
High energy

Responsibilities

Serve as the primary point of contact and client-facing liaison between the advertising agency, clients, and internal teams, ensuring clear communication, strong relationships and effective problem-solving
Oversee agency relationships with an 'Agency first' mindset, balancing the needs of agencies within your book of business, ensuring commitments are met while driving growth and maximising results
Manage a diverse portfolio of new and existing Agencies and their SMB clients, activating and growing advertising revenue on the platform through consultative advice, campaign optimisation, and data-driven results
Drive client success by providing pre- and post-sales support, delivering impactful advertising strategies, and collaborating with internal teams to ensure seamless campaign execution and client satisfaction
Take ownership of driving results for SMB clients through consultation, education, and ongoing support, while fostering collaboration with Accenture and client sales teams to develop and grow relationships
Provide valuable product feedback and insights from clients to internal teams, ensuring continuous improvement and innovation in our solutions
Resolve client issues efficiently, communicate progress proactively, and identify opportunities for clients to enhance their use of our solutions, maintaining a persistent and positive attitude
Act as a senior point of contact and escalation within the team, offering leadership, mentorship, and guidance to ensure high team performance
Support team training initiatives, leveraging your quick learning abilities and resourcefulness to foster continuous development

Skills

Account Management

Sales

Client Relationship Management

Campaign Optimization

Strategic Sales

Consultative Selling

Data-Driven Decision Making

Problem Solving

Team Collaboration

Leadership

Mentorship

Advertising Strategies

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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