After Sales & Quality Specialist at Arrow Electronics

Tlaquepaque, Jalisco, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Electronics, Technology, Telecommunications, IndustrialIndustries

Requirements

Bachelor's degree
1-3 years of electronic industry experience in customer support, planning, procurement or related
Intermediate to advanced knowledge of Microsoft Excel
Knowledge of ERP systems desirable
Excellent verbal and written communications skills; must be fluent in English

Responsibilities

Responsible for the day-to-day post-sales activities, sales support and customer service tasks for specified customers/suppliers and assigned accounts
Maintains efficiencies in corporate operational processes and procedures
Serves as a liaison between Arrow’s internal resources (field sales, engineering, supplier marketing, manufacturing facilities, purchasing and other corporate departments), suppliers, and customers
Work with appropriate supplier contacts and internal departments to solve post-sales problems
Support sales team with direct customer contact for post-Invoice issues
Attend/lead the supplier quality calls and set internal action plan and communicate to appropriate account team members

Skills

Key technologies and capabilities for this role

RMA processingcustomer serviceproblem resolutionsales supportsupplier liaisonpost-sales supportoperational processes

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The position is hybrid, requiring 3 days in the office and 2 days from home at the Guadalajara Office.

What benefits are offered for this role?

Benefits include competitive financial compensation with various plans, 30 days of Christmas bonus, 40% vacation premium, 12 vacation days plus 2 floating days, sick days, holidays, and vision and dental assistance, plus life insurance.

What skills and experience are required for this role?

A bachelor's degree is typically required, along with 1-3 years of electronic industry experience in customer support, planning, procurement or related. Candidates need intermediate to advanced Microsoft Excel knowledge, desirable ERP systems knowledge, and excellent verbal and written communication skills with fluency in English.

What is the salary or specific compensation for this position?

This information is not specified in the job description.

What makes a strong candidate for this After Sales & Quality Specialist role?

Strong candidates will have a bachelor's degree, 1-3 years in the electronic industry with customer support or related experience, advanced Excel skills, ERP knowledge, and fluent English communication to handle post-sales activities and problem resolution effectively.

Arrow Electronics

Global provider of technology solutions and services

About Arrow Electronics

Arrow Electronics provides technology solutions that support innovation for technology manufacturers and service providers. The company develops and delivers high-tech solutions that improve business operations and everyday life. Its offerings include computing, power management, and Internet of Things (IoT) applications. Arrow collaborates with clients to create complex technology systems, such as smart battery ecosystems for electric motorbikes and wearable health monitoring devices for firefighters. Unlike many competitors, Arrow not only sells technology products but also offers consulting and engineering services to help clients design and implement customized systems. The goal of Arrow Electronics is to drive innovation and enhance efficiency and quality of life through its comprehensive technology solutions.

Englewood, ColoradoHeadquarters

1935Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Increased competition in cloud services could impact Arrow's growth.

Rapid technological changes in IoT may challenge Arrow's innovation pace.

Supply chain vulnerabilities, especially in semiconductors, could disrupt product delivery.

Differentiation

Arrow Electronics offers comprehensive technology solutions across multiple industries.

The company collaborates with clients to engineer complex technology systems.

Arrow's business model includes consulting and engineering services for customized solutions.

Upsides

Growing demand for IoT security solutions presents expansion opportunities for Arrow.

Increased investment in smart city projects boosts demand for Arrow's integrated systems.

Rising interest in sustainable tech aligns with Arrow's electric motorbike technologies.

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