AEM Technical Support Engineer at Adobe

Bucharest, Bucharest, Romania

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

Strong Technical knowledge of J2EE application servers, databases, and LDAP server technology
Java Development Experience
Experience with ActionScript, JavaScript, HTML5, XHTML, HTML, CSS, Flash/Flex, SOAP, XML
Experience with Adobe CQ/AEM is desired but not a hard requirement
Windows/Linux server knowledge
Performance tuning and optimization
Debugging of customer code
Knowledge at API level of 3rd party applications
Bachelor's Degree or equivalent experience
At least five years of full-time experience in customer care/customer support or related field
Experience in a wide range of computer operating systems and software, with emphasis on installation, troubleshooting, upgrading, integration, and client/server operations

Responsibilities

First point of contact for customer concerns relating to technical issues
Customer advocate and represent their needs with internal product teams
Provide timely response/resolution to technical and product inquiries
Provide resolution results within established Service Level Agreement Guidelines
Awareness of Customer business priorities & key events
Provide proactive status updates to required parties
Record and document all issues related to customers within established process guidelines
Trouble-shoot and qualify cases before raising to Engineering
Answer questions regarding product functionality and usage
Enable product features included in the contract that the Customer can’t enable themselves through the admin console
Assist with potential implementation problems
Product Content Creation (KB articles, whitepapers, forum participation)
Provide Knowledge Transfer sessions to help reduce escalations into Adobe

Skills

AEM

Technical Support

Troubleshooting

Customer Support

Issue Management

Risk Mitigation

Adobe

Software solutions for content creation and marketing

About Adobe

Adobe provides a range of software solutions focused on digital experiences, catering to creative professionals, businesses, and educational institutions. Its main offerings include Adobe Creative Cloud, which contains tools for photography, graphic design, video editing, illustration, UI/UX design, 3D and augmented reality, and social media content creation. Adobe also offers marketing solutions through Adobe Experience Cloud and document management services via Adobe Document Cloud. The company operates on a subscription-based model, allowing users to access its software through monthly or annual plans, with special pricing available for students, teachers, and businesses. Adobe differentiates itself from competitors by providing a comprehensive suite of tools that cover various aspects of content creation and marketing, all integrated into one platform. The goal of Adobe is to empower users to create, manage, and optimize their digital content effectively.

San Jose, CaliforniaHeadquarters

1994Year Founded

$668.9MTotal Funding

IPOCompany Stage

Consumer Software, Enterprise Software, DesignIndustries

10,001+Employees

Benefits

Company Equity

401(k) Company Match

Risks

Emerging AI-driven design tools offer similar functionalities at lower costs.

Open-source alternatives may attract users away from Adobe's subscription model.

Data privacy concerns could affect trust in Adobe's cloud services.

Differentiation

Adobe offers a comprehensive suite for content creation, marketing, and document management.

Adobe's subscription model includes special pricing for students, teachers, and businesses.

Adobe integrates advanced analytics with Experience Cloud for data-driven marketing.

Upsides

Generative AI tools enhance Adobe's content creation and editing efficiency.

Remote work boosts demand for Adobe's cloud-based document management solutions.

AR's popularity in marketing benefits Adobe's 3D and AR tools.

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