Advocate Lifecycle Manager

Position Overview

• Location Type: Remote
• Employment Type: Full-Time
• Salary: (Salary not provided in the text)

Solace is a healthcare advocacy marketplace connecting patients and families to experts. This role focuses on leading the operational journey of Solace advocates, ensuring they consistently provide excellent care.

About Solace

• Healthcare in the U.S. is complex, with 88% of adults lacking necessary health literacy.
• Solace uses technology to match patients with advocates, simplifying healthcare navigation and improving outcomes.
• Solace is a Series B startup founded in 2022, backed by Inspired Capital, Craft Ventures, Torch Capital, Menlo Ventures and Signalfire.
• The team is fully-remote and distributed across the U.S. coast-to-coast.
• A recent funding announcement was made in the WSJ: https://www.wsj.com/ (Link not provided in original text)

Responsibilities

• Own the full operational lifecycle of Solace advocates, from onboarding to off-boarding.
• Design and continuously improve onboarding programs, tools, and resources.
• Develop and lead systems to drive ongoing engagement, performance, and advocate satisfaction.
• Partner with clinical leadership to ensure non-clinical operations reinforce Solace’s high standard of care.
• Work with Product and Data teams to ensure seamless, scalable workflows and reporting.
• Establish frameworks for feedback, QA, and continuous improvement.
• Implement structured off-boarding processes.
• Help define advocate success and build the infrastructure to deliver it at scale.

Requirements

• Bachelor’s degree required.
• MBA, MPH, or related advanced degree preferred.
• Minimum 5 years of experience in a relevant operational role.
• Prior startup experience strongly preferred.
• Excitement for working in a fast-moving, high-growth startup environment.
• Comfort with developing a data framework to monitor goals and KPIs.
• Proven ability to develop and implement scalable, people-centered processes and systems.
• Experience collaborating with product, engineering, and clinical teams.
• Strong project management and process improvement skills.
• Strong communication and interpersonal skills.

Application Instructions

• (Application instructions not provided in the text)