Manager, Solutions Engineering
Omada HealthSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, BiotechnologyIndustries
Requirements
Candidates are required to possess a Bachelor's degree, with an MBA, MPH, or related advanced degree preferred, and a minimum of 5 years of experience in a relevant operational role, including prior startup experience strongly preferred. They should demonstrate excitement for a fast-moving, high-growth, tech-forward startup environment, taking complete ownership of their work, and comfort with developing a data framework to monitor goals and KPIs. Strong project management and process improvement skills are also necessary, along with experience collaborating with product, engineering, and clinical teams to enhance service delivery.
Responsibilities
The Advocate Lifecycle Manager will own the full operational lifecycle of Solace advocates, from onboarding to off-boarding, designing and continuously improving onboarding programs, tools, and resources. They will also develop and lead systems to drive ongoing engagement and advocate satisfaction, partner closely with clinical leadership, work with Product and Data teams, establish frameworks for feedback and continuous improvement, implement off-boarding processes, and help define advocate success and build the infrastructure to deliver it at scale.
Skills
Project Management
Process Improvement
Data Framework
KPIs
Advocate Engagement
Clinical Collaboration
Product Collaboration
Data Analysis
Onboarding
Off-boarding
Solace Health
Personalized healthcare advocacy and management services
About Solace Health
Solace Health provides personalized health advocacy services to help individuals and families navigate complex healthcare systems. The company connects clients with skilled health advocates who assist with various health concerns, including chronic conditions, care coordination for aging loved ones, and medical billing and insurance issues. Solace Health's advocates guide clients through understanding medical diagnoses, treatment options, and communication with healthcare providers. The company operates on a business model that facilitates connections between clients and advocates, generating revenue through service fees or subscription models for ongoing support. Clients can access the platform for free, while advocates receive tools and resources at no cost to help manage their practices. By securely storing care details and communications, Solace Health aims to empower clients, restore their confidence in healthcare decisions, and enhance their overall quality of life.
Key Metrics
Redwood City, CaliforniaHeadquarters
2022Year Founded
$13.6MTotal Funding
SERIES_ACompany Stage
HealthcareIndustries
51-200Employees