Staff AI Researcher- Generative AI
AledadeFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates must have 7+ years of pre-sales solution consulting or sales engineering experience, with a strong understanding of Generative AI, Agentic AI, and the value AI brings to organizations. Experience leveraging or critically thinking about integrating AI into work processes, decision-making, or problem-solving is essential. Familiarity with Financial Services, Insurance, or Manufacturing industries is required, along with platform selling motion knowledge and the ability to manage territories, build pipelines, and work collaboratively with sales counterparts. The role requires attention to detail, organization, and the ability to handle challenging customers, with up to 30% travel expected.
The Advisory Solution Consultant will support product sales as a technical and domain expert, guiding revenue for specific ServiceNow products. This involves leading discovery workshops to understand customer challenges, delivering product demonstrations, and answering technical questions from customers, partners, and colleagues. The consultant will also provide feedback to product management on enhancements, share best practices with other Solution Consultants, stay current on competitive analysis, and support marketing events.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.