Advisor, Technical Advisor

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Beverage & Soft DrinksIndustries

Requirements

Candidates should possess a high school diploma or its equivalent, and a minimum of 3 years of experience in technical service and customer support, with a strong emphasis on experience with Freestyle platforms and National Food Service customers such as McDonald’s and Burger King, demonstrating troubleshooting skills. Knowledge of equipment installation requirements, including electrical power, water, drain, airflow, and space requirements, is also required, along with knowledge of dispensing equipment installation principles and basic refrigeration. Additionally, candidates must have knowledge of basic electricity, including amperage, voltage, and current, and the ability to detect and assess electrical problems.

Responsibilities

The Advisor, Technical Advisor will troubleshoot equipment issues via telephone and video to minimize customer downtime and reduce service expenses, diagnose mechanical and electrical problems using technical drawings and diagnostic tools, create and maintain records and documentation, document customer support issues in Salesforce, assist in the development of technical documentation, assist other technicians in equipment repair and maintenance, perform preventive maintenance, research and resolve issues for customers and business partners, and perform telecommuting duties while maintaining a professional experience for customers.

Skills

Technical troubleshooting

Mechanical/electrical diagnostics

Technical drawings/schematics

Diagnostic tools (e.g., NOCTIS)

Customer support

Salesforce (Thirsty)

Preventive maintenance

Beverage dispensing equipment

The Coca-Cola Company

Global leader in non-alcoholic beverages

About The Coca-Cola Company

The Coca-Cola Company is a major player in the beverage industry, offering a variety of non-alcoholic drinks such as soft drinks, water, sports drinks, juices, and plant-based beverages. Its products are manufactured and distributed through a network of bottling partners who handle the production, packaging, and delivery of these beverages to consumers and businesses around the world. This extensive distribution system ensures that Coca-Cola products are widely available. Unlike many competitors, Coca-Cola benefits from strong brand recognition and a diverse portfolio of popular drinks, which helps it adapt to changing consumer tastes. The company's goal is to refresh the world and positively impact communities while maintaining a commitment to sustainability.

Atlanta, GeorgiaHeadquarters

1892Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Risks

Acquisition of Billson’s Beverages may affect Coca-Cola's non-alcoholic brand image.

Economic pressures may reduce consumer spending on premium Coca-Cola products.

AI-driven campaigns could expose Coca-Cola to data privacy concerns and scrutiny.

Differentiation

Coca-Cola's vast distribution network ensures global product availability and market penetration.

Strong brand equity and marketing efforts drive consumer loyalty and market presence.

Commitment to sustainability initiatives enhances brand reputation and competitive edge.

Upsides

Growing demand for health-conscious beverages boosts Coca-Cola's low-sugar and functional drink offerings.

Direct-to-consumer sales channels enhance Coca-Cola's e-commerce presence and consumer engagement.

Popularity of plant-based diets allows Coca-Cola to expand its plant-based beverage line.

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