Client Implementation Specialist
ABC Legal ServicesSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Automotive Software, SaaS, Customer SupportIndustries
Requirements
Candidates should possess proficient PC skills, specifically in Windows and IOS environments, and a strong understanding of mobile devices such as smartphones and iPads. Preferred qualifications include an Associate’s or Bachelor’s degree, one year of PC desktop or technical support experience with client contact, knowledge of Microsoft O/S and PC hardware, Microsoft Printing, Active X controls, and Mobile devices (Smartphones/iPads). Experience with ticketing systems like Clarify, Remedy, or Footprints, and automotive industry experience are also preferred.
Responsibilities
The Assoc Technical Support Analyst will receive inbound client/associate inquiries via phone, web chat, e-mail, and online ticket systems, creating case logs and documenting information to facilitate timely resolution of issues. They will assess problems, establish a course of action, troubleshoot software applications, recommend corrective action, and submit requests for product changes. The role involves guiding clients through resolution of technical issues, applying knowledge of CDK case resolution processes, and providing customer service and remote support. Additionally, the analyst will work in a team environment, assist team members, provide other ad hoc support, and adhere to internal mobility criteria regarding training and role tenure.
Skills
Customer Support
Troubleshooting
Product Inquiries
Technical Issue Resolution
Communication Skills
Ticketing Systems
Email and Chat Support
CDK Global
Integrated software solutions for automotive retail
About CDK Global
CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.
Hoffman Estates, IllinoisHeadquarters
1972Year Founded
IPOCompany Stage
Automotive & Transportation, Enterprise SoftwareIndustries
5,001-10,000Employees