Advice Client Service Representative at Vanguard

Scottsdale, Arizona, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Services, Investment ManagementIndustries

Requirements

Obtain SIE license no later than 14 calendar days before start date (mandatory)
Undergraduate degree or equivalent experience
Successfully pass Series 7 and Series 63 (or equivalent licenses) within Vanguard’s FINRA Licensing Policy timeframe
Interest in financial planning, investment advice, and wealth management (preferred)
Ability to maintain understanding of investment planning methodology and plan implementation strategies
Learning agility to navigate evolving desktop applications and technology-based advice offers
Excellent written and verbal communication skills
Strong analytical, organizational, and time management skills
Confidence speaking directly with clients
Authorization for credit and criminal check if not currently registered with FINRA

Responsibilities

Answer inbound calls to meet service and trading needs of Vanguard advisors and advised clients
Partner with financial advisors to execute planning deliverables: onboarding, implementing portfolios, rebalancing, and point-in-time monetary needs
Ask probing questions to identify client needs and collaborate with advisors and business groups
Develop and maintain knowledge of Vanguard’s funds, services, technology, and market factors affecting them
Participate in special projects and perform other duties as assigned

Skills

Customer Service

Telephone Support

Financial Acumen

Portfolio Onboarding

Portfolio Rebalancing

Trading Execution

SIE

Investment Products

Client Needs Analysis

Market Knowledge

Vanguard

Client-owned investment management firm offering low-cost funds

About Vanguard

Vanguard provides financial services with a focus on investment management. The company offers a variety of products, including mutual funds, exchange-traded funds (ETFs), individual retirement accounts (IRAs), and 401k rollovers, aimed at individual investors, financial advisors, and institutions. Vanguard's unique ownership structure means it is owned by its funds, which are in turn owned by the clients, allowing it to prioritize the needs of its investors over external shareholders. This model enables Vanguard to offer low-cost investment options, as it primarily earns revenue through management fees that are generally lower than industry standards. Additionally, Vanguard provides personalized investment advisory services, charging fees based on the assets managed. The company's goal is to help clients grow their wealth and achieve their financial objectives through effective investment strategies, while maintaining a competitive performance track record.

Kline Township, PennsylvaniaHeadquarters

1975Year Founded

SECONDARYCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees