Accounts Receivable Analyst at Goodyear Tire & Rubber

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Manufacturing, Tire & RubberIndustries

Requirements

Bachelor's/College Degree in Accountancy or Finance/Equivalent
Minimum 5 years work experience with 3 years in Credit and Collection Environment
Minimum 3 years experience in customer relationship management, customer/stakeholder service/satisfaction orientation & centricity
Proficient to advanced knowledge in SAP AR
Proficient to advanced knowledge in Account Reconciliation
Proficient to advanced Customer Payment Allocation & Collection
Exposure to OTC/OTR Processes (preferred)
Proficiency in basic accounting principles, including debits and credits, the basic accounting equation, adjustment, order releasing, credit management, collection
Strong organizational skills, problem-solving, and time management skills to prioritize moderate individual workload to team workload to meet time-sensitive deadlines
Strong attention to detail and a high degree of accuracy
Strong understanding of Credit Management, Banking, and Global Credit Policies of Goodyear
Strong Computer Literacy - Microsoft Office, Visio, SAP
Ability to work with all levels of Goodyear and GBS Organization
Excellent verbal and written communication skills in English
Open-minded to a fast-paced and changing environment
Must be able and willing to work on shifting schedule or extended hours as the business need requires
Strong Service Ethic, achievement drive, with ability to work under pressure

Responsibilities

Conduct regular quality reviews for Credit Limit Update, Cash Applications, Order Releasing, Credit & Collection Strategies for associates under the assigned Region/Teams to ensure Accuracy and Timeliness
Conduct regular and timely feedback to associates for any internal findings using the agreed Coaching Pattern and documentation in the assigned Region/Teams
Share effective best practices to improve performance in Unallocated Cash, Order Releasing and reduction in the aging and improve past due performance in the assigned Region/Team
Resolve escalated inquiries from customers and internal GY associates/leaders related to Cash Applications, Past Due & Outstanding, Order Releasing, and Credit Management
Help communicate GBS AR decisions to relevant parties
Plan, monitor, organize, and communicate activities for Credit Management (Order Release and Credit Limit Update), Cash application, Past Due Collection to ensure targets are met
Monitor and report underpayments, overpayments and give direct and timely feedback to associates to attend and resolve unallocated/unapplied payments
Monitor and report buckets aging, past due, and outstanding to ensure each ledger's 60 days and above past due items are attended and resolved; if uncontrollable, include in reporting for visibility and transparency to major stakeholders and AR Management Team
Monitor and report accuracy and timeliness of Orders being released, blocking/unblocking of accounts, sending accounts to legal, dunning and raise to local and AR Management Team challenges to resolve items
Serve as back-up and support person when the need arises to meet service levels for Cash Applications and Credit and Collections Operations
Undertake all activities reasonably required to ensure excellent customer service experience at each interaction and contribute to the payment of all trade debtors when they fall due or earliest practical time, together with any other activities as may be reasonably needed in the position
Additional tasks/duties as assigned by Finance Management and Supervisor/Manager