Integration Specialist
SymboticSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Biotechnology, E-commerceIndustries
Requirements
Candidates should have 2-3 years of QuickBooks experience, preferably QuickBooks Online, and 2-3 years of technical support experience in a customer care role within banking, financial, or accounting. A Bachelor's degree in accounting is preferred, along with a technical or computer background. Strong computer skills, analytical abilities, and comfort with technical concepts are essential. The role requires excellent problem-solving, critical thinking, communication, and organizational skills, with the ability to manage multiple priorities in a fast-paced environment. Experience with Jira or Salesforce is a plus.
Responsibilities
The Accounting Integration Expert will interact with customers via email, phone, and screenshare to train them on the QuickBooks Online integration and ensure their success on the Houzz Pro and Ivy platforms. Responsibilities include creating and optimizing QuickBooks documentation, providing functional accounting and technical support, troubleshooting syncing issues with the product development team, and improving integration processes. The role also involves establishing onboarding and training protocols, managing technical support tickets via Jira, and creating educational videos.
Skills
Accounting Integration
Quickbooks Online
Customer Support
Technical Support
Troubleshooting
Product Training
Documentation
Communication
Problem-Solving
Process Improvement
Video Creation
Houzz
Online platform for home improvement services
About Houzz
Houzz is an online platform focused on home improvement and remodeling. It connects homeowners with professionals such as contractors, architects, and interior designers. Homeowners can browse a directory of professionals to find the right fit for their projects, while professionals can create detailed profiles to market their services. The platform also offers a wealth of inspiration and ideas for homeowners, allowing them to explore different styles and rooms, and connect with local experts. Houzz differentiates itself from competitors by combining a marketing tool, customer relationship management (CRM) system, and project management features into one platform. The company's goal is to facilitate home improvement projects by making it easier for homeowners to find professionals and for professionals to showcase their work.
Palo Alto, CaliforniaHeadquarters
2009Year Founded
$596.9MTotal Funding
LATE_VCCompany Stage
Consumer Software, Enterprise Software, Consumer GoodsIndustries
1,001-5,000Employees
Benefits
Paid Vacation
Home Office Stipend
Health Insurance
Dental Insurance
Vision Insurance
Parental Leave
Mental Health Support
Professional Development Budget
401(k) Retirement Plan
Health Savings Account/Flexible Spending Account
Wellness Program
Risks
Emerging platforms offering similar services at lower costs threaten Houzz's market share.
DIY home improvement apps may reduce demand for professional services on Houzz.
Economic downturns could negatively impact the home remodeling industry and Houzz's revenue.
Differentiation
Houzz offers the largest residential design database globally, enhancing user inspiration and ideas.
The platform integrates CRM and project management tools for professionals, streamlining their operations.
Houzz's international presence in cities like London and Tokyo broadens its market reach.
Upsides
Houzz Pro's new AI tools enhance project management and reduce costly errors for professionals.
The rise of smart home technology offers Houzz opportunities to expand its product offerings.
Increased demand for biophilic design allows Houzz to feature more nature-inspired ideas.
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