Account Support Manager with Polish language at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor's degree preferred or Associate degree (technical field) with 6-8 years working experience in related fields
Polish language proficiency
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products, and market trends
Business, technical, or functional knowledge at the mastery level
Ability to work in a hybrid model (average 2 days per week from HPE office)

Responsibilities

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customers
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry, or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise, and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams
Design and deliver support solutions using specific industry knowledge and expertise
Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions
Provide suggestions for operational efficiencies
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area
Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty
Provide direct post-sales systems on-site technical support for reactive and proactive customers
Maintain a high level of customer satisfaction by ensuring clear business and technical solution alignment, clarifying customer needs, and ensuring they are met
Responsible for company Total Customer Experience as well as revenue growth, profitability, and account retention

Skills

Polish Language

Technical Support

Networking

Servers

Installation

Configuration

Service Delivery

Pre-Sales

Post-Sales

Customer Experience

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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