Account Support Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Deep and broad technical background and knowledge of industry trends
Ability to integrate technical knowledge and business understanding to create solutions for customers
Education (specifics not fully detailed in description)

Responsibilities

Operate critical or high-risk technology areas/customer groups
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Resolve technical and business incidents independently and mentor less-experienced team members on complex incidents
Provide expert consulting on a specific technology, application, service offering, or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends
Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels
Lead Mission Critical delivery team in planning, delivering, and managing complex support
Design, deliver, and manage delivery of industry specific solutions
Maintain high-level expertise in area of focus and stay abreast of future technology directions
Create and deliver Value Based Delivery (VBD) plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Consult with executive customer management to achieve IT operations excellence
Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope
Analyze the customer's business, organization, and information systems needs
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and the company's sales teams

Skills

IT Operations

Technical Consulting

Incident Resolution

Hybrid IT

Digital Transformation

Mentoring

Customer Solutions

Industry Trends

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free