Account Support Manager at Hewlett Packard Enterprise

Ariana, Ariana, Tunisia

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Bachelor's degree preferred or Associate degree holder (technical field) with 6-8 years working experience in related fields desired
In-depth knowledge of company and industry standard networked computing environments, operating systems, and applications
Some in-depth knowledge of corporate organization and policies
Thorough knowledge of company products and services offerings, company organization, competition, third party products and market trends
Business, technical, or functional knowledge at the mastery level plus administrative or operations knowledge
Ability to anticipate customer needs, develop proposed solutions, and build consensus
Ability to provide Mission Critical customer recommendations to improve processes
Experienced knowledge of change management process and tools in complex environment
Advanced skills in project management, communication, analysis, and presentation
Expertise in area of focus and knowledgeable of future technology directions
Mission Critical and ITIL certifications
Additional skills: Accountability, Active Learning, Active Listening, Bias, Business Growth, Change Management, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Experience (CX), Customer Feedback, Customer Lifetime Value, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset

Responsibilities

Apply deep and broad technical background and knowledge of industry trends to operate several critical or high risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customer
Mentor/consult with team members, other organizations, customers, and vendors on complex issues
Act as a consultant in service delivery business, technology, industry or specific application
Resolve technical and some business incidents independently
Mentor/assist less-experienced team members on complex incidents
Deliver strategic account support by proactively maintaining high-level technical, operational expertise and understanding of industry trends
Review support plan for business indicators and map to company service solutions
Develop and grow assigned customer account relationships with complex and strategic accounts
Act as trusted advisor in the consultant role for customer and company sales teams
Design and deliver support solutions using specific industry knowledge and expertise
Assist Mission Critical or project manager in solution formation and lead Mission Critical delivery team in planning, delivering, and managing complex support solutions
Provide suggestions for operational efficiencies
Create and deliver Value Based Delivery (VBD) account plans for assigned accounts
Lead Customer Expectation management as part of escalation process
Give inputs to operational methods and programs that may affect the business management strategy in a geographic area

Skills

Key technologies and capabilities for this role

technical supportaccount managementcustomer relationship managementindustry trends analysisservice deliveryconsultingincident resolutionstrategic planningbusiness acumenmentoringsupport solutions design

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This role is designed as ‘Hybrid’ with an expectation to work on average 2 days per week from an HPE office.

What education and experience are required for the Account Support Manager role?

A Bachelor's degree is preferred or an Associate degree in a technical field with 6-8 years of working experience in related fields is desired.

What key knowledge and skills are needed for this position?

Candidates need in-depth knowledge of company and industry standard networked computing environments, operating systems, and applications, some in-depth knowledge of corporate organization and policies, and thorough knowledge of company products, services offerings, organization, and competition.

What is the company culture like at Hewlett Packard Enterprise?

The culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for the Account Support Manager position?

Strong candidates will have a technical background with 6-8 years of experience, deep knowledge of networked computing environments, operating systems, applications, and company products, plus the ability to mentor teams, manage complex customer accounts, and deliver strategic support solutions.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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