Account Support Manager at Hewlett Packard Enterprise

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Advanced subject matter knowledge to solve complex business issues and regarded as a subject matter expert
Ability to work on complex problems requiring in-depth evaluation of multiple factors
Experience leading and/or providing expertise to functional project teams and participating in cross-functional initiatives
Capability to act as an expert providing direction and guidance to process improvements and establishing policies
Frequent representation of the organization to external customers/clients
Significant independent judgment to determine best methods for accomplishing work and achieving objectives
Ability to provide mentoring and guidance to lower-level employees
Deep technical expertise in operating and managing critical or high-risk technology areas or customer groups
Integration of technical knowledge with business understanding to design and deliver customer solutions
Experience in managing onsite delivery of software services, pre-sales, post-sales or service delivery support, installation, and configuration for customer environments
Knowledge of solving business systems, networking, and applications problems for standard industry servers, specialized, or complex clustered environments
Ability to deliver reactive and proactive activities according to Service Level Agreements

Responsibilities

Operate and manage several critical or high-risk technology areas or customer groups using deep technical expertise
Integrate technical knowledge with business understanding to design and deliver customer solutions
Act as a consultant in service delivery, technology, industry, or specific applications
Resolve complex technical and business incidents independently; mentor less-experienced team members on complex issues
Provide strategic account support by proactively maintaining technical and operational expertise aligned with industry trends
Review support plans against business indicators and align them with company service solutions
Develop and grow relationships with complex and strategic customer accounts
Act as a trusted advisor to customers
Ensure clear business and technical solution alignment, clarifying customer needs and ensuring they are met
Maintain high level of customer satisfaction, company Total Customer Experience, revenue growth, profitability, and account retention

Skills

IT Services

Service Delivery

Customer Support

Hybrid IT

Service Level Agreement

Pre-Sales

Post-Sales

Installation

Configuration

Networking

Servers

Clustered Environments

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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