Account Services Representative (Hybrid) at Stryker

Englewood, New Jersey, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

High school diploma or equivalent
2+ years of relevant experience
Preferred: Associate or bachelor’s degree
Preferred: Experience with Salesforce, SAP, WebOps

Responsibilities

Provide customer services relating to sales, sales promotions, installations, and communications
Maintain good customer relations and resolve customer claims and complaints fairly, effectively, and in accordance with consumer laws
Develop organization-wide initiatives to proactively inform and educate customers
Develop improvement plans in response to customer surveys
Manage all Purchase Orders (Bill Only, Ship and Bills, GHX, and other future EDI platforms) including entry accuracy as the front line for data entry
Provide proactive updates on order status to accelerate billing process
Build relationships with hospital billing specialists and Sales Representatives
Support surgery product usage questions to accelerate billing process
Support requested product/case information
Aid representatives with data entry into RepSuite/WebOps system as needed
Check and validate accuracy of incoming surgery product usage cases
Support Sales Representatives in cases of product usage discrepancies and product usage pricing
Utilize appropriate platforms to replenish surgery product usage cases
Validate the ship to and replenishment locations of orders with sales and operations partners
Verify accuracy of lot code reservations as needed and support actions needed for resolution and reservation
Support Sales Department by providing answers to questions generated by telephone, e-mails, and fax; research responses with sales
Provide phone support for inquiries from sales and healthcare professionals
Determine when Representative support requires escalation based on complexity of request and priority level of need
Follow up with hospital to collect purchase orders and clarify discrepancies
Maintain records of customer interactions and transactions, recording details of inquiries, complaints, comments, and actions taken

Skills

Key technologies and capabilities for this role

Purchase OrdersData EntryEDI PlatformsGHXRepSuiteWebOpsCustomer ServiceBillingOrder ManagementLot Code VerificationPhone SupportEmail Support

Questions & Answers

Common questions about this position

What is the pay range for the Account Services Representative position?

The hourly pay range is $24.10 - $30.34 plus bonus eligible and benefits. Actual minimum and maximum may vary based on location, with individual pay based on skills, experience, and other relevant factors.

Is this a remote or hybrid role, and where is the location?

This is a hybrid role with an on-site location at 53 Bancker St, Englewood, NJ. The shift is Monday – Friday, 8:00 AM – 4:30 PM, with mandatory OT as needed.

What skills or experience are required for this position?

A high school diploma or equivalent and 2+ years of relevant experience are required. Preferred qualifications include an Associate or Bachelor’s degree and experience with Salesforce, SAP, and WebOps.

Does this role involve any travel?

No travel is required for this position.

What makes a strong candidate for this Account Services Representative role?

Strong candidates will have 2+ years of relevant experience, preferably with an Associate or Bachelor’s degree and familiarity with Salesforce, SAP, and WebOps, along with skills in customer service, data entry accuracy, and building relationships with sales and billing teams.

Stryker

Develops and manufactures medical devices and equipment

About Stryker

Stryker develops and manufactures medical devices and equipment aimed at improving patient care and surgical efficiency. Their products include surgical tools, neurotechnology devices, and orthopedic implants, which are sold directly to hospitals and clinics. Stryker stands out from competitors by focusing on high-quality products and a commitment to advancing healthcare solutions. The company's goal is to enhance the overall healthcare experience for both patients and medical professionals.

Kalamazoo, MichiganHeadquarters

1941Year Founded

$423.3MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Medical & prescription plans

Supplemental health benefits

Flexible Spending accounts

Employee Assistance Program

Short-term & long-term disability

Tuition reimbursement

401(k) plan

Employee Stock Purchase Plan

Risks

Integration challenges from acquisitions may strain Stryker's resources.

Rapid tech advancements risk obsolescence of Stryker's current products.

Regulatory scrutiny on acquisitions could delay Stryker's market entry.

Differentiation

Stryker's acquisitions enhance its minimally invasive surgical solutions portfolio.

Entry into the peripheral vascular segment diversifies Stryker's market presence.

Stryker's focus on AI integration boosts diagnostic accuracy and operational efficiency.

Upsides

Growing demand for minimally invasive solutions aligns with Stryker's strategic acquisitions.

The orthopedic implants market growth benefits Stryker's expanding product line.

Stryker's acquisition of Inari Medical positions it in a high-growth vascular market.

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