Account Manager Toulouse (Remote depuis Toulouse) at Deliveroo

France

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Au moins 2-3 ans d’expérience sur un rôle similaire
Savoir négocier, anticiper des discussions commerciales, entreprendre des actions pour maintenir un portefeuille de qualité (discussions contractuelles, négociations de mise en place d'outils commerciaux, etc.) et atteindre les objectifs OKRs
Savoir garder le contrôle de son portefeuille Partenaires, observer les nouvelles tendances du marché, fournir du feedback en temps réel à ses Partenaires et à son manager
Disposer d'une expertise terrain, proche de ses partenaires et maintenir une veille concurrentielle de qualité sur son portefeuille et périmètre
Savoir convaincre et influencer les Partenaires pour atteindre les objectifs fixés sans mettre en péril les valeurs de Deliveroo
Être proactif et savoir tirer des conclusions des résultats de ses actions pour faire des recommandations pertinentes à son manager
Comprendre, s'approprier les objectifs à atteindre dans un temps limité et faire preuve d'autonomie et de détermination
Savoir mettre en place des actions personnalisées en phase avec les besoins des Partenaires et les directives de son Manager
Savoir identifier, comprendre et analyser les données de performance commerciale et opérationnelle sur l'ensemble de son portefeuille
Savoir comprendre, défendre un point de vue et communiquer en anglais (écrit/parlé)
Savoir construire des relations commerciales durables
100% full remote basé à Toulouse

Responsibilities

En charge d’un portefeuille d’une sélection de restaurants clés sur des secteurs matures, nécessitant une vraie expertise et une attention particulière
Créer un partenariat privilégié, durable en apportant son expertise Food Tech en étant l'expert de sa zone / ville
Optimiser la profitabilité de son portefeuille et proposer un accompagnement personnalisé, toujours construit sur le long terme avec un appui de la “data”
Analyser la performance de son portefeuille et prendre les mesures adéquates, faire des recommandations directement à son manager, être agile et ouvert à la nouveauté
Suggérer et implémenter des campagnes marketing et promotionnelles sur son portefeuille
Suivre de près le suivi des opérations afin d’optimiser l’expérience Restaurant et Client
Se déplacer de façon régulière en fonction de sa zone et des besoins du marché (environ deux jours toutes les deux semaines)

Skills

Key technologies and capabilities for this role

Account ManagementFood TechData AnalysisProfitability OptimizationMarketing CampaignsSales PartnershipPerformance AnalysisOperations Management

Questions & Answers

Common questions about this position

Is this Account Manager role remote?

The role is remote from Toulouse but requires regular travel, approximately two days every two weeks depending on your zone and market needs.

What experience is required for this Account Manager position?

At least 2-3 years of experience in a similar role is required.

What are the main responsibilities of the Account Manager?

You will manage a portfolio of key restaurants, create lasting partnerships using Food Tech expertise, optimize profitability with data support, analyze performance, implement marketing campaigns, and monitor operations.

What is the company culture like at Deliveroo?

Deliveroo is a fast-paced tech company that values autonomy, new ideas, agility, and talented people, advancing rapidly in a growing sector.

What skills make a strong candidate for this role?

Strong candidates have negotiation skills, ability to maintain a quality partner portfolio, market trend observation, proactive recommendations, and expertise in influencing partners while upholding company values.

What is the salary or compensation for this position?

This information is not specified in the job description.

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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