Account Manager, SME & Growth at Airwallex

Ho Chi Minh City, Vietnam

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Payments, Financial ServicesIndustries

Requirements

Strong Hustle: You love sales, and are driven and resilient to achieve KPIs
Customer Engagement: Confident in directly engaging with customers to understand their needs and promote Airwallex solutions
Relationship Builder: Able to build meaningful, collaborative relationships with all people that you work with, both internally and externally
Communication Skills: Strong verbal and written communication in English and Vietnamese. Proficiency in Mandarin will be added advantage
Problem-Solving Abilities: Equipped with strong problem-solving skills, able to address and resolve customer issues effectively
Collaborative: Great team player who enjoys tackling the most difficult challenges with your colleagues
Tech-Savviness: Comfortable with using new software/tools to drive client activation and increase wallet share
Industry Experience: 1-2 years experience in account management, with proven track record of driving revenue growth within existing accounts

Responsibilities

Build Relationships: Cover your portfolio and develop deep understanding of your clients' current and future needs
Identify Opportunities: Utilize data and deep understanding of your focus industry, to maximise wallet share and best usage of our platform
Educate and Activate: Teach customers how to leverage the full range of Airwallex products, and ensure adoption of our products
Champion Customer Needs: Act as the voice of the customer within Airwallex, ensuring their needs and feedback are heard and addressed
Advocate for Airwallex: Create a strong impression on our clients, and contribute to being the partner of choice to your focus industry

Skills

Key technologies and capabilities for this role

Account ManagementClient RelationshipsUpsellingQualifying LeadsCustomer ServicingCross-Functional CollaborationSales

Questions & Answers

Common questions about this position

What is the employment type for this Account Manager role?

This is a full-time position.

Is this Account Manager role remote or office-based?

This information is not specified in the job description.

What key skills or attributes are valued for this position?

Airwallex values successful builders with founder-like energy, strong role-related expertise, sharp thinking, humility, collaboration, fast execution with good judgment, curiosity, and using AI to solve problems.

What is the company culture like at Airwallex?

Airwallex has a team of over 1,800 innovative people across 26 global offices, valuing founder-like energy, real impact, accelerated learning, true ownership, collaboration, curiosity, and tackling complex problems with exceptional teammates.

What makes a strong candidate for the Account Manager role?

A strong candidate has passion for SMEs, curiosity about industry trends, an adventurous spirit to experiment, and experience building multi-stakeholder relationships while working cross-functionally to deliver customer experiences and business insights.

Airwallex

Cross-border payment solutions for businesses

About Airwallex

Airwallex provides cross-border payment solutions for businesses of all sizes, including small to medium-sized enterprises and large corporations. The company offers a range of financial services such as multi-currency accounts, international money transfers, foreign exchange services, and payment gateway solutions. These services are designed to facilitate efficient and cost-effective international transactions. Airwallex uses advanced technology to ensure that these transactions are fast and secure. Unlike many competitors, Airwallex focuses on building financial infrastructure that supports the digital economy, allowing businesses to operate seamlessly across borders. The company's goal is to simplify global payments and make them accessible to businesses worldwide.

Eastern District, Hong KongHeadquarters

2015Year Founded

$877.4MTotal Funding

SERIES_ECompany Stage

FintechIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Employee Equity Programs

Risks

Increased competition from fintech startups could erode Airwallex's market share.

Regulatory scrutiny in Asia-Pacific, especially China, may impact Airwallex's operations.

Volatility in foreign exchange rates poses a risk to Airwallex's revenue streams.

Differentiation

Airwallex offers a comprehensive suite of cross-border payment solutions for businesses.

The company integrates financial services into platforms, enhancing customer experience and efficiency.

Airwallex's global presence with ten international offices supports its expansive service offerings.

Upsides

Airwallex reported an 83% revenue increase in APAC, showcasing strong regional growth.

The partnership with Carwow enhances Airwallex's visibility and operational efficiency in the UK.

Airwallex's expansion in EMEA with new offices boosts its international market presence.

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