Workwave

Account Manager - SMB Sales

Charlotte, North Carolina, United States

Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Fintech, Field Service Management, Pest Control, Lawn Care, Commercial Cleaning, Security ServicesIndustries

Account Manager

Employment Type: Full-time Location Type: Remote-First Global Work Community

Position Overview

WorkWave is seeking a driven Account Manager with strong consultative and presentation skills. In this role, you will learn our Field Service software solution, provide online demonstrations, and consistently achieve monthly quotas. We build innovative software and fintech solutions for service professionals in industries like pest control, lawn care, commercial cleaning, and security services. Our platform helps these businesses run and grow end-to-end, from customer acquisition to scheduling, billing, and payments.

Why Join WorkWave?

We are at an exciting stage of growth, with the recent launch of Wavelytics, our AI-powered analytics suite, and continued momentum in integrated payments. This presents new opportunities to deliver value to our customers and for our team members. The field service management market is accelerating due to global trends in automation, sustainability, and digital transformation. Joining now means getting in early as we scale to meet demand and lead the future of service software.

What You'll Do

  • Lead strategic Quarterly Business Reviews (QBRs) to align customer goals with product capabilities and drive long-term success.
  • Educate and consult customers on how our solutions directly impact business performance, efficiency, and growth.
  • Deliver compelling product demonstrations and tailored solution recommendations, effectively guiding prospects through the sales cycle to close new business.
  • Consistently meet or exceed monthly recurring revenue targets through strong pipeline management and value-driven selling.
  • Generate new business opportunities through proactive outreach efforts including cold calling, personalized email campaigns, lead sourcing, and networking.
  • Build and manage a robust sales pipeline and maintain accurate forecasting and deal tracking within Salesforce CRM.

What You'll Bring

  • 2+ years of proven success as a sales representative.
  • Excellent communication, negotiation, and interpersonal skills.
  • Ability to act independently, multi-task, and handle prospective clients and issues simultaneously.
  • Experience driving a sales pipeline.
  • Bachelor's degree or equivalent experience.
  • Experience selling within the field service or T&L industries is a plus.
  • This is an inside sales role.

Compensation

  • Base Salary: $65,000
  • Commission: Additional commission on top of base salary.
  • Total Compensation Range: $65,000 - $160,000 per year (including commission).

Note: The final offer will depend on various factors including candidate qualifications, relevant experience, and the organization's budget. Our Talent Acquisition team will provide more information about the compensation package during the interview process.

About Us

  • Work Environment: We offer a casual, laid-back work environment with remote work flexibility.
  • Impact: We are passionate about developing creative, innovative, best-in-class solutions that directly contribute to the success of our customers and make a real difference in their lives and businesses.
  • Culture: We foster a culture of openness, acceptance, and trust, building strong partnerships. Teamwork and collaboration are key to solving challenges for our colleagues and customers.
  • Team: Our team is energetic, fun, naturally inquisitive, and eager to make an impact.

Application Instructions

Please refer to the interview process for specific application instructions.

Skills

Consultative Selling
Presentation Skills
Product Demonstrations
Sales Quota Achievement
Customer Relationship Management
Business Development
Field Service Software
AI-powered Analytics
Integrated Payments
Sales Cycle Management
Recurring Revenue

Workwave

Software solutions for field service management

About Workwave

WorkWave specializes in software solutions for field service management, catering to businesses that provide services at customer locations, such as pest control, lawn care, and HVAC. Its suite of products includes tools for scheduling, dispatching, customer relationship management (CRM), billing, and mobile workforce management, all designed to automate processes and enhance operational efficiency. WorkWave operates on a subscription model, allowing clients to customize their software access based on their needs and scale as their business grows. Additionally, the company offers specialized services for private equity investors, providing support and resources to optimize investments in the field service sector. WorkWave's goal is to continuously improve its offerings and ensure clients have access to the latest technologies while fostering a remote-first work environment for its employees.

Holmdel Township, New JerseyHeadquarters
1984Year Founded
$8.1MTotal Funding
SEEDCompany Stage
Enterprise Software, Financial ServicesIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
401(k) Retirement Plan
401(k) Company Match
Unlimited Paid Time Off
Paid Holidays
Mental Health Support
Tuition Reimbursement
Paid Sick Leave

Risks

Increased competition from FieldEdge, Housecall Pro, and ServiceTitan threatens market share.
TEAM Software acquisition may pose integration challenges and distract from core operations.
Economic uncertainty could lead businesses to cut back on software investments.

Differentiation

WorkWave offers AI-driven route optimization, unique in the green industry.
The company provides flexible financing options through partnerships with Wisetack and YouLend.
WorkWave's PestPac platform is modernized and internationally accessible, enhancing global reach.

Upsides

WorkWave's software bookings increased by 34% in Q3 year over year.
The company saw a 66% increase in new customers compared to Q3 2022.
WorkWave's strategic partnerships enhance customer satisfaction and sales potential.

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